Gnani.ai offers a unified customer service platform
Conversational AI, Customer Service Automation, customer service platform, Generative artificial intelligence

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business

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Voice AI for debt collection
Artificial Intelligence, Banking and Insurance, Contact Center Automation, Conversational AI

Conversational Voice AI For Debt Collection: Unlocking New Opportunities

Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing

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How real-time agent assist empowers debt recovery agents
Agent Assist

Impact of Real-Time Agent Assist on Debt Collection

How can real-time agent assistance benefit debt collection firms? The advantages of real-time agent assistance in debt collection improves agents’ general efficiency and performance. According to agent experience data gathered from Credgenics’ CG Collect field debt collections app, 66% of field debt collections agents failed to meet their goals. These agents

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How automation makes debt collection easier
Contact Center Automation, Conversational AI, Natural Language Understanding, NLP

Making Debt Collection Easier with Automation

How do automated call notes, call summaries, and call disposition benefit debt collection businesses? It has been found that automating debt collection has numerous benefits over manual collections. How Debt Collection Agent Efficiency Is Improved and AHT Is Decreased by Automated Call Wrap-Up Time is critical in the hectic business

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How omnichannel bots enhance debt recovery
chatbot, Natural Language Understanding, Omnichannel Strategies

How Omnichannel Bots Enhance Debt Recovery

Debt collection businesses can gain a lot from omnichannel bots, such as SMS, phone, and chatbots. Let’s look at how they influence the effectiveness and efficiency of debt collection attempts. Omnichannel debt collection bots enhance connectivity ratio By enabling 24/7 accessibility, bots raise the likelihood of engaging with debtors. Automated

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Artificial Intelligence, Banking and Insurance, Omnichannel Strategies

Debt Recovery Maximized: The Game-Changing Impact of Omnichannel AI

Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other

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How AI Agent Assist Improves Customer Experience
Artificial Intelligence

How AI Agent Assist Improves Customer Experience

Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing

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