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Written by Gnani MarketingOctober 5, 2021 In 2021, the global retail e-commerce market is expected to register sales hovering around USD 5 trillion, corresponding to a growth of 27.6%. And these impressive numbers are despite the dip in sales experienced by retail considering the COVID-19 pandemic! Even though the sector appears to be brewing up a
Written by Gnani MarketingSeptember 29, 2021 AI and Machine Learning technologies have already become an integral part of modern-day businesses. Apart from transforming business and operational models, AI technologies are also being utilized to enhance employee productivity and optimize outcomes. A Snaplogic survey conducted among 4,000 UK and US workers recently revealed that 81% of employees
Written by Gnani MarketingSeptember 24, 2021 The BFSI has been at the forefront of tech adoption. Now we can transfer money, see our account details, book a policy, etc., with just a tap of a button. BFSI sector is not only investing a lot in the transaction process but also investing millions of dollars to improve
Written by Gnani MarketingSeptember 21, 2021 Artificial intelligence is transforming how companies operate. All the industries are now making use of artificial intelligence. Different industries are now thriving on the utilities of artificial intelligence. Several elements of artificial intelligence can be used to optimize processes and improve efficiencies. Conversational AI is one such aspect of artificial
Written by Gnani MarketingSeptember 10, 2021 Surveys and feedback forms are very useful in improving business outcomes, but conducting these research exercises is not easy. Soliciting surveys and designing effective feedback forms are very challenging tasks. Done right, they can not only lead to revenue growth but also generate ground-breaking and authoritative insights that enhance brand
Written by Gnani MarketingSeptember 8, 2021 The healthcare sector is increasingly embracing technology to solve challenges, especially after the pandemic exposed the strains on the system. Telehealth backed by extensive electronic health records (EHR) is fast becoming the norm; EHR adoption rates are skyrocketing at 89%. But most physicians report that accessing these records is not
Written by Gnani MarketingSeptember 1, 2021 How to Use Cassandra Backup & Restore Method Using Conversational AI API Apache Cassandra is a distributed Database Management System that handles a large amount of data across many commodity servers and provides high availability with no single point of failure. Cassandra apache replicates data among multiple nodes across multiple
Written by Gnani MarketingAugust 27, 2021 Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how
Written by Gnani MarketingAugust 19, 2021 Contact center support is the keystone of a great customer experience. It is the one factor that 96% of customers swear influences purchase decisions. To run a successful contact center, it is vital to monitor the calls for quality assurance purposes. Streamlining call center QC processes with AI-powered tools and
Written by Gnani MarketingAugust 13, 2021 Why Voice Biometrics In Banking Is The Future Of Online Banking Banks have to constantly stay on top of the best methods for authentication to combat online fraud. Traditionally, banks have used knowledge-based authentication methods like PINs, passwords, and one-time passwords. Now, the demand for contactless and seamless technologies has
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