rise in voice commerce and conversational ai
Bot Builder, Conversational AI

Rise in Voice commerce & The Role of Conversational AI in it

“Hey Alexa, buy more detergent powder”

That’s mostly it and you’re done shopping! Over the past few years, e-commerce has evolved to be one of the primary modes of shopping. And now, consumers don’t even have to sit and type names to search for products and services. According to the Digital 2021 report, the increases in e-commerce adoption since the start of the COVID-19 pandemic show no signs of abating, even as movement restrictions come and go.

Read More
important-call-center-metrics-to-measure-customer-service
Conversational AI, Omnichannel Analytics

7 Important Call Center Metrics To Measure Your Customer Service

Call centers are the voice of customer service for businesses around the globe. There have been incredible improvements in the technology that these centers use. In this article, we are going to look at critical call center metrics to measure your customer service.

Let us look at some highly important call center metrics to measure customer service.

Read More
multichannel vs omnichannel customer service
Conversational AI, Customer Service Automation

Multichannel Vs Omnichannel Customer Service – What Businesses Must Know

Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter is the best option to treat your customers.

Read More
customer service automation tools
Conversational AI, Customer Service Automation

Customer Service Automation Tools That Enhance Customer and Employee Experience

Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.

Read More
enterprise automation strategy and conversational ai
Business Hacks, Conversational AI

Conversational AI for Enterprise Automation

The need for an intelligent automation strategy as well as its adoption rate varies between enterprises and even inside teams within each enterprise based on their individual priorities. On a very high level, knowing where process pain points allow the focus on peripheral processes and understanding where deliberate change can be made. But, as we know, it’s neither easy nor simple to reach this point.

Read More
customer service expectations and how to exceed them
Conversational AI, Customer Service Automation

Modern Users’ Customer Service Expectations and How to Exceed Them

Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy.

This vision can become a reality if your business makes a point of exceeding users’ customer service expectations regularly.

Read More
business automation tools
Business Hacks

6 Business Automation Tools That Help Businesses Grow Exponentially

Whether you are a one-person-wonder or have a small staff, your small business will see a great increase in efficiency and long-term cost reduction by adopting a few business automation tools. They will give you an edge in providing an outstanding customer experience, resulting in word-of-mouth marketing for free.

Most of these business automation software options have easy-integration options and flexible plans that can work out for all types of business owners. You can check them out and decide to invest in them according to your priorities.

Read More