methods of measuring customer satisfaction
Business Hacks, Omnichannel Analytics

Understand and Employ the Right Methods of Measuring Your Customer Satisfaction

“It takes months to find a customer… seconds to lose one” – Vince Lombardi

As you begin discovering newer ways of improving your overall customer satisfaction, you’ll discover only a few tangible methods of measuring CSAT scores that are capable of providing near-perfect data and insights.

Your competition and customers are well aware of the value of high NPS (Net Promoter Score) metrics and are constantly upping their game. To create happy customers, you need to start by acknowledging that every customer is an individual with unique wants, needs and preferences. This acceptance is essential, considering that expectations for personalized experiences increased from 4% in 2013 to 88% in 2020.

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how to select an api for a product
Business Hacks, Conversational AI

How to Select an API for a Product? A Simple Guide

Our world is obsessed with APIs, and rightly so. APIs are everywhere. API, or Application Programming Interface, allows two applications to communicate with each other and execute pre-defined processes. Whether you’re on Instagram, using Evernote or any other application available today, APIs are sending and receiving data via servers to perform actions or tasks.

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automated ticketing system
Conversational AI, Customer Service Automation

AI-Powered Automated Ticketing System & Its Benefits | Gnani

How does an automated ticketing system affect your customer satisfaction scores?

The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal. An automated ticketing software plays a pivotal role in helping businesses, from managing high volumes of customer support requests  to ticketing support in a highly optimized fashion for better customer satisfaction. The benefits of an automated ticket resolution system include automated ticket assignment, internal collaboration, instant alerts, customer and agent feedback surveys, AI-powered reports, and more. All in all, an automated ticketing software supports an end-to-end smooth customer interaction and reduced delays which are otherwise inevitable in a manual management process.

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customer service challenges
Conversational AI, Customer Service Automation

Why Conversational AI in Your Customer Service Matter in 2022

Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues down. Research shows that 91% of customers with a poor customer service experience leave without warning. Customer support is neither a backend job nor is it only about answering questions. It is anything and everything a Brand does to meet and beat its customers’ expectations.

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How to create customer survey questions
Business Hacks

8 Key Points To Remember While Creating Customer Survey Questions

The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to distribute paper questionnaires, wait for the respondents to complete them, collect the paper, and sit in the office sorting out the answers. Analyzing the survey takes up the rest of the time.

Thankfully, we have bid goodbye to those times as we have online survey creation tools that let you make one in a few minutes.

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ai integration in CRM
Conversational AI

Make Customer Relationship Management better with Conversational AI in 2022

The business of fighting for buyer attention and sales is probably the most telling on Marketing and Salespeople. They are at the forefront of delivering the level of customized experience that customers expect from Brands. But how?

This question was what led to CRM. A CRM can analyze market data to provide actionable insights that help Brands improve their go-to-market strategies and campaigns. Successful campaigns thus built go a long way in earning customers’ trust and eventually lead to that coveted spot of customer loyalty. With time and digitization, the available amount of data has become a challenge, in a good way, of course.

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ecommerce customer service statistics
Conversational AI, Customer Service Automation

E-Commerce Customer Service Statistics for 2023

Customer Service Statistics to Watch in the E-Commerce Industry

The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder 86% of professionals expect to compete based on customer service or online support. Given the way e-commerce website brands operate their support departments, your customers will flock to you in time if your company offers them the type of help and service that they don’t get anywhere else online.

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building faq using omnichannel analytics
Omnichannel Analytics

FAQ + Omnichannel Analytics: A Perfect Recipe For Healthier Customer Relationships

If customers find you and make a purchase quickly, they’re likely to come back for more. The buying process begins way before an actual purchase is made. It typically starts with a need and then a lookout for the perfect match. Sometimes, customers don’t even realize what they need or want until they discover something. When they do, you’ll want to make their experience even better.

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conversational ai in telecom customer service
Conversational AI

Simplifying Customer Service in Telecom with Conversational AI

Staying connected is a non-negotiable need of people today, and the Telecom industry is at the forefront of delivering it. This industry is going through a massive change as new technologies such as 5G, IoT, and cloud computing emerge. In a market where customers are particularly demanding, telecom companies must deliver smooth and above par customer service to stay competitive in 2022. Easier said than done.

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future of customer engagement
Conversational AI

Here’s how Conversational AI Amplifies Customer Engagement Across Industries

Having a great product or service is no longer enough for the customer. The global pandemic has led to a seismic change in people’s expectations of brands and purchase behavior. The proof is in the pudding:

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