The best experiences by customers influence their next spending opportunity. A primary channel for enterprises to influence customer experience is their interactions with a company’s contact center. Conversational solutions, such as virtual voice assistant and speech analytics powered by artificial intelligence (AI), are beginning to transform modern contact centers and boost customer experiences.
This white paper looks at the transformation under way in AI-powered contact
centers and the platform requirements for successful implementations. One such implementation shows how Scalable processors help accelerate conversational solutions from AI Builders member, Gnani.ai.