End-to-end Customer Service automation

Gone are the days when “Virtual Assistants” were just confined to responding to basic queries through a chat window on your website leading to a frustrating experience through monotonous and irrelevant responses. Today, they have a say in every touchpoint across every channel in the customer journey.

We believe, there is no process in this journey that cannot be automated!

The Advantage

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Human-sounding bots

Our conversational bots go through rigorous NLP training in an AI/ML environment to have a human-like naturalized conversation with customers.

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Multi-lingual and multi-faceted

Gnani’s home-grown ASR Engine is available in 20+ languages globally. In addition, the ability of the Virtual Assistant to comprehend various dialects gives your Customer Service an edge.

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Omnichannel Availability

Today’s digital customer is omnipresent and anticipates the brand to be there as well. Our Virtual Assistants are deployment-ready across channels like telephony, IVR, email, WhatsApp, etc. for continuous engagement.