End-to-end Customer Service automation
Gone are the days when “Virtual Assistants” were just confined to responding to basic queries through a chat window on your website leading to a frustrating experience through monotonous and irrelevant responses. Today, they have a say in every touchpoint across every channel in the customer journey.
We believe, there is no process in this journey that cannot be automated!
The Advantage
Human-sounding bots
Our conversational bots go through rigorous NLP training in an AI/ML environment to have a human-like naturalized conversation with customers.
Multi-lingual and multi-faceted
Gnani’s home-grown ASR Engine is available in 20+ languages globally. In addition, the ability of the Virtual Assistant to comprehend various dialects gives your Customer Service an edge.
Omnichannel Availability
Today’s digital customer is omnipresent and anticipates the brand to be there as well. Our Virtual Assistants are deployment-ready across channels like telephony, IVR, email, WhatsApp, etc. for continuous engagement.