Deliver Business Results|
In a Nutshell
60%
Reduction in AHT
30%
Increase in Customer Experience
20%+
Improvement in Agent Performance
30%
Reduction in Hold Time
Why Gnani Real-Time Agent Assist?
Reduce AHT Significantly
Better ROI
Better CSAT
Reduce Agent Attrition
Improve Agent Satisfaction
Reduce OpEx
Improve Agent Productivity
Improve Agent Efficiency
Reduce Agent Onboarding Time
Feature Overview
Automatic Note Taking & Summarization
Real-Time Coaching & Reinforcement
Knowledge Search & Assist
AI Suggested Responses
AI Powered Hints & Checklists
Guided Workflows
Smart Compose
Raise Hand & Live Assist
Easy Integration
Benefits
Increase CSAT by at Least 40%
Improve Efficiency by at Least 30%
Reduce AHT by at Least 2 Minutes
Reduce Hold Time by at Least 70%
Train New Agents Upto 70% Faster
Make Every Agent Your Top Performer
Customers Who Trust Us
Integrations
Unlock the Potential of Conversational AI
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