Achieve Higher Performance In Your Contact Center|
Deliver Business Results|
REAL TIME AGENT ASSIST ASSIST365 LEARN MORE

In a Nutshell

60%

Reduction in AHT

30%

Increase in Customer Experience

20%+

Improvement in Agent Performance

30%

Reduction in Hold Time

Why Gnani Real-Time Agent Assist?

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Reduce AHT Significantly

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Better ROI

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Better CSAT

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Reduce Agent Attrition

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Improve Agent Satisfaction

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Reduce OpEx

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Improve Agent Productivity

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Improve Agent Efficiency

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Reduce Agent Onboarding Time

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Feature Overview

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Automatic Note Taking & Summarization

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Real-Time Coaching & Reinforcement

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Knowledge Search & Assist

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AI Suggested Responses

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AI Powered Hints & Checklists

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Guided Workflows

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Smart Compose

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Raise Hand & Live Assist

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Easy Integration

Benefits

Increase CSAT by at Least 40%
Improve Efficiency by at Least 30%
Reduce AHT by at Least 2 Minutes
Reduce Hold Time by at Least 70%
Train New Agents Upto 70% Faster
Make Every Agent Your Top Performer

Customers Who Trust Us

Integrations

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