Enabling end-to-end Customer Service Automation with AI powered Virtual Assistants | TechSparks 2020The advancement in the field of Speech Recognition and Natural Language Processing has made automation of customer service a reality. With most businesses, be it B2B or B2C, looking to cut down on the costs associated with customer service, now is the right time to integrate conversational bots instead of manual processes says Ganesh Gopalan, CEO and Co-founder of Gnani.ai in a fireside chat with Ramarko Sengupta, Senior Editor, YourStory at TechSparks 2020.
Watch the video to know more about how for the first time, advances in artificial intelligence (AI) and natural language processing (NLP) makes it possible to design cost-efficient customer service automation and digital experiences.
Gnani.ai is a Conversational AI company with products and solutions for omnichannel automation and analytics.
We empower businesses to build customer-centric Conversational AI on multiple channels in over 20+ languages globally. Our proprietary Speech Recognition APIs and NLP based solutions power customer support automation for leading companies in BFSI, E-Commerce, and other sectors.
With partners like Nvidia, Intel, and academic partners like IISc, Gnani.ai is leading the Conversational AI revolution.
Gnani.ai's On Device Voice AssistantGnani’s enterprise ready On device voice assistant allows users to interact with their devices seamlessly without the need for any internet connection. The speech models are installed on the device itself that negates the need for any internet connection. Experience the most accurate, interactive voice assistant with human-like user experience in 20+ global languages including multiple dialects of English.
Gnani’s on device voice assistant comes with a unique set of features such as
Edge AI : All the speech models are installed in the local hardware. This allows the data to be processed locally, without requiring any internet connection.The assistant is more than 90% accurate and is always available, even when you are offline.
Neural On Dev Model : Our end-to-end, all-neural, on-device speech recognizer powers speech input to the assistant. This technology is compact enough to reside on a phone. This means zero spottiness and latency less than 150 ms
Domain Specific Assistants : Gnani’s voice assistants can be tuned to the domain that one is using it in. The assistants can be trained for all the jargons that are specific to your industry. Ensuring better accuracy and better customer experience.
Security : All the user interaction data is encrypted even though it resides locally. Even if your device’s security is compromised, the on device encryption ensures zero data breach.
Gnani.ai at RAISE 2020 - Responsible AI for Social EmpowermentAbout Raise 2020
The Responsible AI for Social Empowerment (RAISE 2020) virtual summit is a Global Artificial Intelligence summit to be organized by the Government of India. Inaugurated by the Hon’ble Prime Minister Shri Narendra Modi on October 5, 2020. The summit is a global meeting of minds to exchange ideas and charter a course to use AI for social empowerment, inclusion, and transformation in key areas like Healthcare, Agriculture, Education and Smart Mobility amongst other sectors.
Gnani.ai is proud to have been selected as one of the best start ups in the NLP category (Natural Language Processing) for its focus on speech and text translation systems for 12 Indian languages and being a key innovator towards Aatmanirbhar Bharat.
The video showcases the use cases of Gnani.ai's Machine translation product. India is land of languages and with the text translation product, Gnani.ai is looking to bridge the technology divide especially in the times where the internet penetration is greater than it ever was.
Gnani.ai is a Conversational AI company with products and solutions for Machine Translation, Omnichannel automation and analytics.
We empower businesses to build customer-centric Conversational AI on multiple channels. Our proprietary Speech Recognition APIs and NLP based solutions power customer support automation for leading companies in BFSI, E-Commerce, and other sectors.
Gnani.ai is a Conversational AI leader in the Indian subcontinent. Our ASR engine has been benchmarked by a leading mobile OEM to be the most accurate across all the speech-to-text engine providers for 12 major Indian languages and multiple dialects of English. With partners like Nvidia, Intel, and academic partners like IISc, Gnani.ai is leading the Conversational AI revolution.
How Gnani.ai's solution to fight the pandemicThe unprecedented situation of the novel corona virus has taken governments by storm. Hospital staff, health care professionals and other essential workers have been working round the clock to ensure the welfare of public health. With the governments opening the COVID 19 helpline, the control rooms are flooded with calls. Despite all these efforts, communicating with the self-quarantined individuals and lack of accurate information and awareness has been a cause of grave concern for the governments.
To help the nation in times of crisis, Gnani.ai has developed a multilingual conversational bot tuned to COVID-19 and health domain that can deployed on telephony lines, web and WhatsApp, that are highly scalable to handle the peaks and troughs with no fuss . And our bots can automate both inbound and outbound calls without any hiccup. The inbound telephony bots can answer all the routine and diagnostic COVID-19 queries and thus help free up the agents’ time and ensure that their complete attention is only on the complex queries. The outbound voice-bots will automatically call quarantined individuals, collect information and follow-up on a regular basis. All these detailed diagnostic data collected on multiple parameters can be displayed on dashboard of Information with built-in analytics. We at Gnani.ai believe these solutions can play a significant role in curbing the spread of the virus and ensure a safe place for all the citizens and healthcare workers.
Conversational AI | Gnani.ai | Voice AssistantAlmost every day, the organizations deal with thousands of customers, each having a multitude of queries about policies, claims processing, account updates, terms, conditions, and more. Around 95% say that customer service is important for choosing and staying with a brand, while 61% claim they have stopped doing business with a brand due to poor customer experience.
With this in mind, digitally-savvy companies have to stay ahead of their competition by ensuring consistent, high-quality experiences that feel personal to each one of their customers. The customer support team can only cater to so many queries at a time. Resultantly, customers have to wait for extended time periods thereby leading to prospects and customers dropping off or switching to competitors.
This has caused many organizations to seek technological advancements to address the growing concerns in the insurance sector. The latest technology that is taking companies across verticals by storm because of the multitude of benefits it entails is ‘Conversational AI’. Conversational AI can make a world of difference in improving the overall customer experience in the insurance sector. At Gnani.ai we help organizations to achieve the same.
Gnani.ai's interactive voice-based interactive system deploy-able on telephone lines can bring in a better and faster user experience providing 24×7 intelligent customer service. With the capability of supporting multiple languages, this solution can play a major role in catering to multiple demographics and geographies.
By implementing this, a large portion of contact center operations can be automated leading to reduced costs and improved customer experience.
Gnani's Conversational AI will help with tasks like increasing the efficiency of collection processes, resolving queries, booking appointments, providing information on new services. Thus ensuring that the customer’s queries are solved in the shortest period.
If you are looking for solutions such as our conversational AI bot, contact us at firstname.lastname@example.org now!
English Voice Assistant Demo | Gnani.aiGnani’s enterprise ready Voice Assistant turns text into human like speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.
Easy To Incorporate APIs
Our domain trained speech to text API enables quick launch of voice assistants allowing users to interact with applications in the most natural form. The Intent APIs also understand the intent behind the interaction. Supporting multiple Indic languages like Hindi, Kannada, Tamil, English, Telugu, Gujarati, Marathi, Bengali, Malayalam & Punjabi.
Domain Specific Speech Engine
Gnani’s AI powered speech recognition and the contextual NLP engine transforms user engagement. It can be tailored to fit in perfectly with the required domain and supports multiple Indic languages like Hindi, Kannada, Tamil, English, Telugu, Gujarati, Marathi, Bengali, Malayalam & Punjabi and fits perfectly with your existing systems.
Continuous Learning and Retraining
Gnani’s voice assistant continuously evolves by retraining itself. Learning from each interaction, our Voice assistants anticipates users’ needs to quickly provide a solution. The responses can be personalised to the user’s preferred Indic language like Hindi, Kannada, Tamil, English, Telugu, Gujarati, Marathi, Bengali, Malayalam & Punjabi.
More business enquiries contact us at email@example.com
Prime Minister Narendra Modiji's talk about the coronavirus pandemic transcribed with 95% accuracy.Gnani.ai has achieved an astounding 95% accuracy in the transcription of our Prime Minister Shri Narendra Modi Ji's speech addressing the nation on the Coronavirus pandemic. The entire speech was transcribed in real-time.
For the complete transcription of the speech contact us at firstname.lastname@example.org.
Test our real-time dictation software for free by visiting https://gnanidhwani.com/
Gnani.ai has developed India’s first home grown voice editor that lets users type and document in regional languages using nothing but their voice. Using the voice editor is simple, the users just have to choose their preferred language and start speaking the content and the transcription appears instantly. The transcribed documents can be downloaded in the users preferred format. This voice editor is especially useful for people who have to churn out lengthy documents in a short span of time in vernacular languages. This editor can be a game changer for stenographers, media houses, government institutions and any place where large volumes of documentation is required. Even writers, bloggers and general users can benefit from the voice editor.
Features Of Gnani Dhwani Voice Editor
Dhwani voice editor transcribes your voice into text with the highest accuracy in real time. Now you can voice type in Indic languages like Hindi, English, Kannada, Tamil, Telugu, Gujarati, Marathi, Bengali and expanding to languages such as Malayalam, Punjabi etc
Voice Punctuation: Dhwani voice editor now supports voice punctuation's, this lets you voice type the perfect document thus speeding up the process of exporting the grammatically perfect transcript
Real time transcription: Gnani’s revolutionary Dhwani voice editor automates your documentation process. Our speech-to-text engine transcribes your voice into text with the highest accuracy in real time with almost zero latency.
Get Automated Transcripts:
Now upload audio or video of any format and get exportable automated transcripts with speaker separation, timestamps, and punctuations in near real time. These transcripts can be exported in your required file format.
Widget Support :
Dhwani Voice Editor comes with widget support for Windows, Linux, Mac-OS systems. Activate the Widget And Voice Type on any text editor.
Dhwani Voice Editor is powered by Gnani.ai‘s proprietary speech recognition engines. Gnani.ai is a Samsung Ventures funded company with speech recognition engines for multiple Indian vernacular languages.
Gnani.ai‘s proprietary speech and NLP technologies power multiple products for the Indian market such as speech transcription, voice bots for multiple channels such as web, app and even telephony lines, as well as an Omni-channel analytics platform that includes speech, email and chat. Gnani.ai also offers a bio-metric platform for authentication using speech. Contact gnani.ai here for corporate inquiries.
The Dhwani Voice Editor is meant to make documentation easier , faster and most accurate for writers, language enthusiasts, journalists, lawyers and officers in Government and corporate institutions.
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Call Automation | Appointment Booking through Conversational AI | Gnani.aiGnani.ai's interactive voice-based interactive system deployable on telephone lines can bring in a better and faster user experience providing 24×7 intelligent customer service. With the capability of supporting multiple languages, this solution can play a major role in catering to multiple demographics and geographies.
By implementing this, a large portion of contact center operations can be automated leading to reduced costs and improved customer experience. Gnani's Conversational AI will help with tasks like resolving queries, booking appointments, provide information on new schemes and services around the clock. Thus ensuring that the customer’s queries are solved in the shortest period.
If you are looking for voice-enabled solutions such as our conversational then hit us up at email@example.com now
Omni Channel Analytics Solution | Gnani.aiCustomers interact with companies through a multitude of channels, including speech, email, chat, and most importantly, phone calls. These options have necessitated the creation of different digital environments to engage customers according to their preference.
Gnani’s Omni-channel feedback analysis takes into account all the interactions of the customers from all the platforms and makes a detailed analysis to dig out the actionable insights. Thus providing you actionable intelligence on customer experience across digital channels.
Watch the video below to understand more about Gnani.ai's Omnichannel capabilities.
For enquiries reach out to us at : firstname.lastname@example.org
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