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The advancement in the field of Speech Recognition and Natural Language Processing has made automation of customer service a reality. With most businesses, be it B2B or B2C, looking to cut down on the costs associated with customer service, now is the right time to integrate conversational bots instead of manual processes says Ganesh Gopalan, CEO and Co-founder of Gnani.ai in a fireside chat with Ramarko Sengupta, Senior Editor, YourStory at TechSparks 2020.

Watch the video to know more about how for the first time, advances in artificial intelligence (AI) and natural language processing (NLP) makes it possible to design cost-efficient customer service automation and digital experiences.

About Gnani.ai

Gnani.ai is a Conversational AI company with products and solutions for omnichannel automation and analytics.

We empower businesses to build customer-centric Conversational AI on multiple channels in over 20+ languages globally. Our proprietary Speech Recognition APIs and NLP based solutions power customer support automation for leading companies in BFSI, E-Commerce, and other sectors.

With partners like Nvidia, Intel, and academic partners like IISc, Gnani.ai is leading the Conversational AI revolution.

Gnani’s enterprise ready On device voice assistant allows users to interact with their devices seamlessly without the need for any internet connection. The speech models are installed on the device itself that negates the need for any internet connection. Experience the most accurate, interactive voice assistant with human-like user experience in 20+ global languages including multiple dialects of English.

Features

Gnani’s on device voice assistant comes with a unique set of features such as

Edge AI : All the speech models are installed in the local hardware. This allows the data to be processed locally, without requiring any internet connection.The assistant is more than 90% accurate and is always available, even when you are offline.

Neural On Dev Model : Our end-to-end, all-neural, on-device speech recognizer powers speech input to the assistant. This technology is compact enough to reside on a phone. This means zero spottiness and latency less than 150 ms

Domain Specific Assistants : Gnani’s voice assistants can be tuned to the domain that one is using it in. The assistants can be trained for all the jargons that are specific to your industry. Ensuring better accuracy and better customer experience.

Security : All the user interaction data is encrypted even though it resides locally. Even if your device’s security is compromised, the on device encryption ensures zero data breach.

The unprecedented situation of the novel corona virus has taken governments by storm. Hospital staff, health care professionals and other essential workers have been working round the clock to ensure the welfare of public health. With the governments opening the COVID 19 helpline, the control rooms are flooded with calls. Despite all these efforts, communicating with the self-quarantined individuals and lack of accurate information and awareness has been a cause of grave concern for the governments.

To help the nation in times of crisis, Gnani.ai has developed a multilingual conversational bot tuned to COVID-19 and health domain that can deployed on telephony lines, web and WhatsApp, that are highly scalable to handle the peaks and troughs with no fuss . And our bots can automate both inbound and outbound calls without any hiccup. The inbound telephony bots can answer all the routine and diagnostic COVID-19 queries and thus help free up the agents’ time and ensure that their complete attention is only on the complex queries. The outbound voice-bots will automatically call quarantined individuals, collect information and follow-up on a regular basis. All these detailed diagnostic data collected on multiple parameters can be displayed on dashboard of Information with built-in analytics. We at Gnani.ai believe these solutions can play a significant role in curbing the spread of the virus and ensure a safe place for all the citizens and healthcare workers.

Almost every day, the organizations deal with thousands of customers, each having a multitude of queries about policies, claims processing, account updates, terms, conditions, and more. Around 95% say that customer service is important for choosing and staying with a brand, while 61% claim they have stopped doing business with a brand due to poor customer experience.



With this in mind, digitally-savvy companies have to stay ahead of their competition by ensuring consistent, high-quality experiences that feel personal to each one of their customers. The customer support team can only cater to so many queries at a time. Resultantly, customers have to wait for extended time periods thereby leading to prospects and customers dropping off or switching to competitors.

This has caused many organizations to seek technological advancements to address the growing concerns in the insurance sector. The latest technology that is taking companies across verticals by storm because of the multitude of benefits it entails is ‘Conversational AI’. Conversational AI can make a world of difference in improving the overall customer experience in the insurance sector. At Gnani.ai we help organizations to achieve the same.




Gnani.ai's interactive voice-based interactive system deploy-able on telephone lines can bring in a better and faster user experience providing 24×7 intelligent customer service. With the capability of supporting multiple languages, this solution can play a major role in catering to multiple demographics and geographies.

By implementing this, a large portion of contact center operations can be automated leading to reduced costs and improved customer experience.

Gnani's Conversational AI will help with tasks like increasing the efficiency of collection processes, resolving queries, booking appointments, providing information on new services. Thus ensuring that the customer’s queries are solved in the shortest period.

If you are looking for solutions such as our conversational AI bot, contact us at operations@gnani.ai now!

Gnani.ai's interactive voice-based interactive system deployable on telephone lines can bring in a better and faster user experience providing 24×7 intelligent customer service. With the capability of supporting multiple languages, this solution can play a major role in catering to multiple demographics and geographies.

By implementing this, a large portion of contact center operations can be automated leading to reduced costs and improved customer experience. Gnani's Conversational AI will help with tasks like resolving queries, booking appointments, provide information on new schemes and services around the clock. Thus ensuring that the customer’s queries are solved in the shortest period.

If you are looking for voice-enabled solutions such as our conversational then hit us up at operations@gnani.ai now