Prevent Fraud | Improve CSAT|
Customers Who Trust Us
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The digitally empowered customer of today is omnipresent across multiple channels. It’s therefore imperative for brands to invest in technology and tools which enable listening to the real “Voice of Customer (VoC)”. Traditional Contact Centre solutions are a wee bit focussed on Speech Analytics and thereby missing out on critical insights from non-voice channels.
Gnani’s AI-enabled ML-driven Omnichannel analytics gleans deep customer insights from various channels and presents them in a manner to enable actions for improving Customer Experience.
Why Omnichannel Voice Analytics?
Deep Interaction Insights
Downstream Information
Reduce Average Handling time
Upstream Information
Feature Overview
Industries Leading Voice Biometric and Behavioural Engine
State of Art Fraudster Detection Engine
One Enrollment Across Multiple Channels
Less Than 1 sec of Speech Required
Support Against -
Anti Spoofing, Synthetic and Replay Attacks
Protection for Brute Force and Phishing
Active and Passive Biometrics
Dynamic Passphrase
Language and Text Agnostic Voice Print Analysis
Integrations
Unlock the Potential of Conversational AI
– Talk to Our Solution Expert Today!