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OMNICHANNEL ANALYTICS AURA365Learn More

Customers Who Trust Us

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The digitally empowered customer of today is omnipresent across multiple channels. It’s therefore imperative for brands to invest in technology and tools which enable listening to the real “Voice of Customer (VoC)”. Traditional Contact Centre solutions are a wee bit focussed on Speech Analytics and thereby missing out on critical insights from non-voice channels.

Gnani’s AI-enabled ML-driven Omnichannel analytics gleans deep customer insights from various channels and presents them in a manner to enable actions for improving Customer Experience.

Why Omnichannel Voice Analytics?

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Deep Interaction Insights

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Downstream Information

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Reduce Average Handling time

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Upstream Information

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Feature Overview

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Industries Leading Voice Biometric and Behavioural Engine

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State of Art Fraudster Detection Engine

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One Enrollment Across Multiple Channels

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Less Than 1 sec of Speech Required

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Support Against -
Anti Spoofing, Synthetic and Replay Attacks

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Protection for Brute Force and Phishing

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Active and Passive Biometrics

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Dynamic Passphrase

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Language and Text Agnostic Voice Print Analysis

Integrations

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