Generates Better & Actionable Insights |
Perform Better Root Cause Analysis | Improve CSAT|
OMNICHANNEL ANALYTICS AURA365Learn More

Customers Who Trust Us

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The digitally empowered customer of today is omnipresent across multiple channels. It’s therefore imperative for brands to invest in technology and tools which enable listening to the real “Voice of Customer (VoC)”. Traditional Contact Centre solutions are a wee bit focussed on Speech Analytics and thereby missing out on critical insights from non-voice channels.

Gnani’s AI-enabled ML-driven Omnichannel analytics gleans deep customer insights from various channels and presents them in a manner to enable actions for improving Customer Experience.

Why Omnichannel Voice Analytics?

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Deep Interaction Insights

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100% Compliance Tracking

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Generates 70% Better & Actionable insights

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40+ Languages Supported

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Feature Overview

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Deep Interaction Insights

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Post-Facto Speech Analytics

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LLM Enabled

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Sentiment Analysis

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Vernacular Support

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Topic Modeling

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Compliance Monitoring

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Automated Quality Assurance

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UI-Based Dashboard with Downloadable Reports

Integrations

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