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Written by Pallavi CJune 5, 2025 In rapidly evolving business landscape, organizations are constantly seeking innovative ways to streamline their support operations while maintaining high-quality service delivery. The emergence of advanced AI-powered platforms has revolutionized how companies approach customer and employee support, making it possible to create sophisticated help desk systems without extensive technical expertise. This
Written by Shivam SaxenaMay 2, 2025 Unlock the future of HR with Inya.ai’s intelligent Agentic AI-powered employee support agents. Discover how seamless automation and human-like support can elevate your workforce experience. Let’s dive in and explore how you can empower your most valuable asset-your people-with next-generation AI. The History of AI powered Employee Support Agent AI-powered
Written by Shivam SaxenaMay 2, 2025 Every inquiry is a potential lead- but slow lead qualification can mean lost opportunities. In the hyper-competitive arena of B2B SaaS, where every second counts and every opportunity must be seized, the way companies identify and prioritize their potential customers is paramount. For far too long, ai lead qualification has
Written by Shivam SaxenaApril 30, 2025 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving
Written by Shivam SaxenaApril 29, 2025 As voice AI technology continues to advance, its application in upselling is transforming the way businesses engage with customers. This innovation is reshaping sales strategies and enhancing customer interactions across various sectors. Let’s look into it…!! History of voice AI for upselling The initial use of voice AI in sales
Written by Shivam SaxenaApril 8, 2025 With the rise of consumer expectations, a single negative experience can lead to customer loss. One bad experience is all it takes for 72% of customers to start looking elsewhere. With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances
Written by Shivam SaxenaMarch 3, 2025 Speech analytics is a technology that process and analyze human speech, extracting meaningful insights from spoken conversations. Speech analytics call center empowers organizations to make data-driven decisions by uncovering hidden patterns and trends within their audio data. The History of Speech Analytics The history Speech analytics has evolved significantly from
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Vaishakh KPNovember 27, 2024 Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are
Written by Vaishakh KPNovember 25, 2024 Hyper-personalization leverages AI and real-time data to deliver deeply tailored customer experiences across every touchpoint, going beyond basic segmentation to meet individual needs. In the BFSI (Banking, Financial Services, and Insurance) industry, this approach has moved from being a “nice-to-have” to a key differentiator. As customer expectations rise, financial institutions
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