Telecom

Powering Telecom’s Billion Conversations

From billing reminders to network issue calls, Gnani’s AI agents deliver hyper-scale engagement across voice, chat, and SMS

Cellular Tower
 Problems
38% Payment Delay
70% Repetitive Inbound
  Impacts
8x Outreach Increase
60% Opex Reduction

Automate Every Process

40+ languages including 12+ Indian languages

Marketing & Sales

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What We Solve

Gnani’s AI agents run automated upsell, recharge reminders, and SIM activations across channels, converting drop-offs into daily revenue.

3% additional conversion
2% Revenue Uplift
10M+ calls
Omnichannel platforms
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Customer Engagement

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What We Solve

From downtime alerts to KYC nudges, Gnani’s AI keeps customers informed, loyal, and active, across voice, SMS, WhatsApp, and more.

3x Faster Activation
20% CSAT Improvement
30% Lower Drop-offs
Multimodel integration
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Customer Support

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What We Solve

Gnani’s AI handles SIM issues, network complaints, and billing queries 24x7 - no wait time, no hold music, just instant support.

40% Opex Reduction
80% First call Resolution
120s AHT Reduction
KYC Steps
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Analytics

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What We Solve

Gnani’s AI logs every conversation, detects churn signals, and flags compliance issues in real time, so nothing slips through the cracks.

100000hr+ of audio calls audited
70% Call Audit Cost Reduction
25% CSAT Improvement
Sim Activation
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The Agentic AI Built for Telcos

Built for high-volume, multilingual customer journeys, from onboarding to billing, support to promotions.

Outbound at Telecom Scale

Auto-dialer? Old news. Our AI drives millions of personalized calls per day - faster than any human team could.

Language Toggle, On-Call

Let users switch languages mid-conversation. Hindi to English? Tamil to Marathi? Done without restarting the call.

AI Talking to a customer in Multilingual language

Go Live in Just 2 Weeks

No long cycles. Pre-built Telecom flows mean your AI agent starts delivering value in days.

Rocket Going into Space

Voice Biometrics, Built In

Authenticate users in seconds - no PINs, no passwords, just secure, seamless conversations.

Secure and Compliant
AI Talking to a customer in Multilingual language
Rocket Going into Space
Secure and Compliant

Boost Your ROI with Agentic AI

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8-12x
RoI
Drive Efficiency across CX
Hire AI Agents to automate and reduce OpEx at scale across business processes
$10B
Revenue Impact
Ten Billion Reasons to Believe
Agentic AI has already put an extra $10B on our clients’ books, yours could be next.

Our Deployment Journey

Identify

  • Lock success metrics and target use cases

  • Access checklist for data, systems, and owners

  • Timeframe: Days 1 to 2

Step 1

Configure and Connect

  • Set up RAG knowledge, prompts, and policies

  • Connect channels and sandbox environments

  • Timeframe: Days 6 to 10

Step 3

Scale Up

  • Add use cases, languages, and volumes

  • Automate reporting and optimization cadence

  • Timeframe: Week 3 onward

Step 5
Step 2

Map with Experts

  • Design flows, intents, and guardrails

  • Integration plan for CRM, telephony, and APIs

  • Timeframe: Days 3 to 5

Step 4

Test and Go Live

  • UAT with pilot cohort and agent training

  • QA, analytics dashboards, and compliance checks

  • Timeframe: Days 11 to 14

Success Stories

12.50%
PTP base
57%
OpEx saved
Telecom

India's leading Cable Operator slashes collections OpEx with Voice AI

12.70%
CSAT completion
49.40%
response lift
Telecom

Sun Direct boosts CSAT engagement with Voice AI

1.28 Cr
revenue uptick
12.2×
ROI
Telecom

Sun Direct boosts renewals with Voice AI

4.0 Cr
OpEx cut
25.6×
ROI
Telecom

India's largest telecom company scales collections and engagement with Voice AI

Top Resources

Blog

Voice AI in Microfinance for Underbanked Communities

Blog

Voice AI Banking Onboarding: Elevate Day-One CX

Blog

Voice AI Auto Loan Reminders Cut Delinquency Rates

View all Resources

Enhance Your Customer Experience Now

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Gnani Chip