Glossary

Voice AI platforms supporting multi-channel communication

This explains key concepts users search for when they want to understand what agentic voice AI platforms support multi-channel communication and how these systems fit into an enterprise CX stack.

Voice AI platforms designed for healthcare

This educate buyers who are actively searching for voice AI platforms designed for healthcare applications. The terms are written for product evaluators, digital health leaders, and contact center heads trying to shortlist and purchase the right solution.s to

voice AI platforms that support real time analytics and reporting

Voice AI services with real time analytics and reporting are platforms that not only handle voice conversations but also capture, transcribe, and analyse those conversations on the fly — producing dashboards, sentiment analysis, call-level insights, quality metrics, and operational reports as calls occur or shortly after, so organisations gain immediate visibility into interactions, performance, and customer experience.

Voice AI platforms for sales and lead generation automation

Voice AI platforms for sales and lead generation automation are AI-driven voice-agent systems that handle inbound or outbound calls, engage prospects or leads, qualify interest, schedule follow-ups or demos, and feed clean, structured lead data — all without a human agent’s intervention.

Voice AI platforms with advanced natural language understanding

Voice AI platforms with advanced natural language understanding are AI systems that can listen to natural speech, understand user intent, interpret context, recognise tone and sentiment, and respond intelligently while carrying out tasks in real time.

Voice AI platforms with fast deployment time

Agentic Voice AI platforms with fast deployment times are enterprise Voice AI solutions designed for rapid go-live: they offer pre built workflows, minimal setup, cloud or low-code deployment, and quick configuration so a company can launch voice AI automation within days or a few weeks rather than months.

TTS (Text-to-Speech)

Technology converting written text into natural-sounding spoken audio.

Voice AI platforms with seamless CRM integration

Voice AI platforms with seamless CRM integration are AI powered voice systems that connect directly to a company’s customer relationship management tool so that voice agents can see customer details, update records, create tickets and log call outcomes automatically while the conversation is happening.

voice AI platforms with customisable voice agents

Agentic Voice AI platforms with customisable voice agents are enterprise grade AI systems that host autonomous voice agents capable of understanding natural speech, making decisions, calling backend systems, and completing workflows, while allowing organisations to configure each agent’s persona, tone, language, scripts, and behaviour to match their brand and use cases.

Voice AI for Customer Support Automation

Voice AI for Customer Support Automation is the use of AI powered voice agents that can understand natural speech, identify customer intent, access backend systems, and execute end to end support workflows such as authentication, enquiry handling, troubleshooting, and transaction updates without human intervention, while handing off to live agents with full context when needed.

Agentic Voice AI Platform for Enterprise

Enterprise-grade agentic Voice AI platform that understands speech, reasons over backend data, and completes customer experience workflows securely and in real time.

Voice Bot

AI-powered system that enables voice-based interactions with users seamlessly.

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