Inya Workforce

Omnichannel AI Workforce with AI Agents

Automate voice, chat, SMS & email interactions

Manage calls, FAQs & collections with 99%+ accuracy

Go live in a week with multilingual workflows

00:00

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Agentic AI. Real Results. Zero Delay.

60%+

Operational Expenditure  (OpEx) savings

80%

First Contact Resolution (FCR)

<800ms

Latency

<7 Days

Days to go Live

Multi-layered Intelligence

Voice, Chat, Email & SMS in one intelligent layer

Automated Conversations across Every Customer Touchpoint

Context-Rich Agents with Deep Domain Knowledge

Scale to Millions. Stay Cost-Efficient

24/7 AI Agent Availability

Omnichannel Integration

AI that speaks your customers' language

Automate conversations in 40+ languages including 12+ Indic languages

Native Support for 40+ Languages: Indic & Global

Custom Tone & Dialect by Region

Localized Fluency: From Bangalore to Berlin

Customer Using Conversational AI

Escalates only when it should

Smooth Handover to Human Agents

Passes Full Context with Every Handoff

Equip Agents with real-time AI Suggestions

Prioritises Escalations by Urgency and Sentiment

AI and a Human hand

Customers Naturally Switch Languages Mid-Call

Our AI Agents Understand and Switch Languages Seamlessly for Better CX

Multilingual ASR detects Language Switch instantly

No Restarts. Continue Seamlessly Across Languages

Code-Switching Mid Sentence, Just like Humans

AI Talking to a customer in Multilingual language

Works with your Entire Existing Tech Stack

Pre-built Workflows + Custom API Support

Auto-updates CRM with Full Context

Integrates Fast. Delivers Value even faster

Prebuilt for Communication Tools, CRMs, Helpdesks and More

Rocket Going into Space

Truly multimodal

Multi-modal Automation

Automate complete conversation flows across voice, text, email, WhatsApp as well as take actions depending on the conversation – be it sending calendar invites, creating a ticket, or what not.

Multimodel integrations

Pre-built Templates

90% TICKET DEFLECTION WITH AI

Intelligent Agents for every industry

Solve any challenge across the customer journey – be it lead generation, reactivation, lead qualification, customer experience, customer support, collections and so much more.

90% TICKET DEFLECTION WITH AI

Where AI Sounds Like Your Best Agent

Emotionally expressive, hyper-realistic voices. Lightning-fast, precise conversations. All backed by our full-stack infra.

Conversational AI talking like a human

Our Deployment Journey

Identify

Lock success metrics and target use cases
Access checklist for data, systems, and owners
Timeframe: Days 1 to 2

Step 1

Configure and Connect

Set up RAG knowledge, prompts, and policies
Connect channels and sandbox environments
Timeframe: Days 6 to 10

Step 3

Scale Up

Add use cases, languages, and volumes
Automate reporting and optimization cadence
Timeframe: Week 3 onward

Step 5

Step 2

Map with Experts

Design flows, intents, and guardrails
Integration plan for CRM, telephony, and APIs
Timeframe: Days 3 to 5

Step 4

Test and Go Live

UAT with pilot cohort and agent training
QA, analytics dashboards, and compliance checks
Timeframe: Days 11 to 14

Success Stories

$1B

Loanbook

10Cr

Conversations

Banking & NBFC

$6B Leading Indian Bank transforms collections with voice AI

63%

cost per hire cut

3x

lower no-shows

HR

Talview reduces talent acquisition cost by 63% with AI automation

55%

better collection rate

50%

AHT cut

Automotive

Banking & NBFC

Horsepower boosts collection rate by 55% with AI

1.8M+

inquiries handled

70%

FCR

Retail

UK's largest Courier & Parcel Delivery company handles 1.8M+ inquiries with Voice AI

2.5M+

queries handled

65%

FCR

Retail

India's largest e-commerce delivery platform automates 2.5M+ queries with Voice AI

82%

OpEx saved

5×

faster TAT

Retail

India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI

10×

faster completion

82%

OpEx saved

Retail

More Retail automates CSAT feedback with Voice AI

8.8×

ROI

48%

higher engagement

Banking & NBFC

Microfinance NBFC boosts engagement with Voice AI Automation

Plug and Play Integrations

From telephony to CRM, we integrate it all. One-click setup. Zero developer dependency.

Telephony & SMS

CRM

Email & Chatbots

ERP

Payment Gateways

Custom

One AI Platform

Every Industry

Endless Conversations

Consumer Durables

Farooq Patel Image

We decided to go with Gnani's Voice AI platform to interact with customers after their first transaction. Immediately, we noticed the humane tone of the AI Agent, which seamlessly engaged with customers

Farooq Patel

Business Head, CX & Sales at Fibe

Top Resources

Voice E-Commerce Demos for Interactive Product Walkthroughs

Agentic AI Voice Surveys for Post-Stay Feedback

Agentic AI Handoff Automation for Sales Lead Transfers

View all Resources

Enhance Your Customer Experience Now

Gnani Chip