BPOs

Built for BPO Speed and Scale

From live support to outbound campaigns, Gnani’s AI agents cut costs, boost CX and make every agent your best one.

Happy Agents in a BPO
 Problems
31 % Annual Agent Attrition
$3.7 T Revenue at Risk
  Impacts
80%+ Calls Auto-resolved
60% Opex Reduction

Automate Every Process

40+ languages including 12+ Indian languages

Marketing & Sales

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What We Solve

Gnani’s agents capture leads, qualify prospects and follow up instantly so your sales team books more deals with less effort.

3% additional conversion
2% Revenue Uplift
10M+ calls
Call Centre agent on a call with customer
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Customer Engagement

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What We Solve

Gnani’s agents engage customers across voice and chat with instant, personalized conversations that boost satisfaction and build loyalty at scale.

3x Faster Activation
20% CSAT Improvement
30% Lower Drop-offs
Customer on a call
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Customer Support

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What We Solve

Gnani’s agents resolve service requests, track warranties and answer queries instantly so your support team delivers five star experiences every time.

40% Opex Reduction
80% First call Resolution
120s AHT Reduction
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Analytics

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What We Solve

Gnani’s agents record every interaction, flag compliance gaps and deliver real-time insights so your QA and analytics teams stay always audit ready.

100000hr+ of audio calls audited
70% Call Audit Cost Reduction
25% CSAT Improvement
Marketing and Sales
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The Agentic AI Powering BPOs

Trusted by leading outsourcing providers to transform customer conversations across sales, service and collections

Multilingual by Design

Serve global customers effortlessly with 40+ languages, ensuring personalized conversations without language barriers.

Multimodal Engagement

Combine voice, chat, and messaging channels in a single flow to reach customers where they prefer to connect.

Agent Assist in Real Time

Empower human agents with live prompts, suggested replies, and customer insights during every interaction.

Real-Time Analytics and Insights

Track performance, compliance, and sentiment instantly to make data-driven improvements across teams.

Analytics Report
Analytics Report

Boost Your ROI with Agentic AI

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8-12x
RoI
Drive Efficiency across CX
Hire AI Agents to automate and reduce OpEx at scale across business processes
$10B
Revenue Impact
Ten Billion Reasons to Believe
Agentic AI has already put an extra $10B on our clients’ books, yours could be next.

Our Deployment Journey

Identify

  • Lock success metrics and target use cases

  • Access checklist for data, systems, and owners

  • Timeframe: Days 1 to 2

Step 1

Configure and Connect

  • Set up RAG knowledge, prompts, and policies

  • Connect channels and sandbox environments

  • Timeframe: Days 6 to 10

Step 3

Scale Up

  • Add use cases, languages, and volumes

  • Automate reporting and optimization cadence

  • Timeframe: Week 3 onward

Step 5
Step 2

Map with Experts

  • Design flows, intents, and guardrails

  • Integration plan for CRM, telephony, and APIs

  • Timeframe: Days 3 to 5

Step 4

Test and Go Live

  • UAT with pilot cohort and agent training

  • QA, analytics dashboards, and compliance checks

  • Timeframe: Days 11 to 14

Success Stories

5%
enrollment increase
50s
AHT reduction
Insurance
BPOs

Large US-based Healthcare BPO boosts enrollments with AI-powered Agent Assist

Top Resources

Blog

Banking Customer Experience: How Voice AI Captures Feedback

Blog

AI in Banking Loyalty: Voice Rewards Benefits

Blog

Voice AI for Insurance FAQ: Creating Instant Customer Support

View all Resources

Enhance Your Customer Experience Now

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