Bank of Baroda cuts call costs with AI-powered Voice Biometrics
Secure Banking Authentication
AI-driven voice biometrics reduced verification time, cut operational costs, and improved customer satisfaction.
50s
time saved per call
15%
cost saved per call
2M+
voiceprints enrolled
24%
CSAT increase
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A leading Indian bank faced long authentication times and high costs in customer support operations. Gnani.ai deployed Armour365 to automate secure, real-time caller verification.
Introduced instant voice-based authentication for millions of customers, cutting average verification time by 50 seconds.
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Introduced instant voice-based authentication for millions of customers, cutting average verification time by 50 seconds.
Introduced instant voice-based authentication for millions of customers, cutting average verification time by 50 seconds.
Integrated results directly into agent desktops for seamless operations and enhanced service delivery.
The solution improved security, reduced costs, and accelerated query resolution with measurable efficiency gains.
