Inya Assist

Real-Time Agent Assist. Instant Performance Lift.

In-Call Coaching Powered by GenAI

Auto Notes, Smart Replies & Guided Workflows

Turns Every Agent into a Top Performer

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Smarter Agents. Happier Customers. Proven Results.

18%

Improvement in Agent Efficiency

70%

Faster Agent Training Time

30%

Increase in CSAT

90%+

Reduction in Non-Core tasks

Your Agent's Smartest Co-pilot

Instant Answers. Zero Searching.

Real-time Knowledge Retrieval which keeps Agents in Flow

Fetches the right answers from internal knowledge bases, SOPs, and FAQs in real time

Eliminates manual searching and tab-switching during live calls

Reduces average handle time and increases first-call resolution

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Every Response. On-Brand and On-Point.

Smart Suggestions That Follow Scripts- Without Sounding Scripted

GenAI-generated replies aligned with brand tone and regulatory scripts

Context-aware suggestions that evolve with the conversation

Helps agents stay compliant while improving speed and personalization

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Conversations Captured. Context Preserved.

AI-Powered Summaries and Automated Notes That Never Miss a Detail

Automatic call summaries generated in real-time and post-call

Structured notes fed directly into CRM or ticketing systems

Removes the burden of manual documentation, saving up to 2 minutes per call

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Never Miss a Step Again.

In-Call Workflow Guidance and Real-Time Coaching Prompts

Dynamic prompts guide agents through complex workflows step by step

In-call coaching nudges improve confidence and reduce error rates

Ensures process adherence even for new or temp agents

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From Monitoring to Meaningful Metrics.

Real-Time Agent Scoring That Drives Performance and Accountability

Scores agent performance across soft skills, compliance, and resolution accuracy

Real-time dashboards for supervisors to intervene, coach, or reward

Enables data-driven QA and faster agent ramp-up with measurable outcomes

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90% TICKET DEFLECTION WITH AI

The Playbook, The Coach, The Scribe- All in One Window

Assist365 sits on top of every call and chat, listening, understanding, and pushing the exact next best action. It fetches CRM details, surfaces policy answers, writes the wrap-up, and coaches in real time. Result: shorter calls, happier customers, faster ramp-ups. No more tab-hopping. No more guesswork. Just precision.

90% Reduction in Non-core tasks

Auto notes, instant scoring, zero tab-chase.

Assist365 listens, structures the entire conversation, and drops clean, compliant notes straight into your CRM. With built-in scoring and coaching prompts, supervisors review faster and agents improve on the fly. Less admin. More resolution.

Instant reply suggestions

Sentiment on screen. The right words on cue.

While the call is still rolling, Assist365 is scoring sentiment, spotting frustration or delight, and pushing tailored prompts to your agent. No tab hopping. No guesswork. Just the right script, policy snippet, or workflow- served at the moment it matters. Handle time drops. CSAT climbs. Every interaction stays on brand and on policy.