Hospitality

Always-On Guest Experience. Without Always-On Staff.

From bookings to feedback, Gnani’s AI agents handle every guest interaction—fast, friendly, and fluent in every traveler's language.

Front Desk people attending customers
 Problems
65% Bookings Lost Due to
Delayed Responses
₹800 Cr+ Spent Annually on
Manual Guest Support
  Impacts
24x7 Booking Coverage
60% Ops Cost Saved Per Property

Automate Every Process

40+ languages including 12+ Indian languages

Hospitality That Never Sleeps

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What We Solve

Welcome messages, Wi-Fi help, food service, local tips—Gnani’s AI handles every mid-stay request so your staff focuses on delight, not directions.

30% Lower Front Desk Load
20% CSAT Uplift
3x More Positive Guest Reviews
Hospitality Services
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Check-In to Check-Out—AI at Every Step

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What We Solve

Handle refunds, complaints, and reviews with smart, multilingual agents trained on hospitality workflows.

60% AHT Reduction
70% Issue Resolution on First Call
50% More Feedback Collected
Post Check out engagments
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Voice Logs, Guest Sentiment & Service Gaps—All in One Place

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What We Solve

Gnani’s platform captures every guest interaction, analyzes tone, and flags service lapses in real time.

100% Visibility into Guest Conversations
60% Faster Complaint Resolution
3x More Insights for Staff Training
Analytics reports for hospitality
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The Agentic AI Built for Hospitality

Trained on thousands of real-world guest requests. Always ready, always personal, always polite.

24x7 Reservation Desk, Without the Desk

Handle bookings, changes, and cancellations in real time—across voice and chat, without human wait times.

Multilingual Concierge Service

From Kannada to French, Gnani agents speak 40+ languages—making every guest feel at home, anywhere.

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Go Live in Just 2 Weeks

Plug into your booking engines, CRMs, and OTAs with pre-built integrations and flows.

Upsell on Autopilot

Suggest upgrades, early check-ins, and local services mid-conversation—boosting revenue without pressure.

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Boost Your ROI with Agentic AI

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8-12x
RoI
Drive Efficiency across CX
Hire AI Agents to automate and reduce OpEx at scale across business processes
$10B
Revenue Impact
Ten Billion Reasons to Believe
Agentic AI has already put an extra $10B on our clients' books, yours could be next

Our Deployment Journey

Identify

  • Lock success metrics and target use cases

  • Access checklist for data, systems, and owners

  • Timeframe: Days 1 to 2

Step 1

Configure and Connect

  • Set up RAG knowledge, prompts, and policies

  • Connect channels and sandbox environments

  • Timeframe: Days 6 to 10

Step 3

Scale Up

  • Add use cases, languages, and volumes

  • Automate reporting and optimization cadence

  • Timeframe: Week 3 onward

Step 5
Step 2

Map with Experts

  • Design flows, intents, and guardrails

  • Integration plan for CRM, telephony, and APIs

  • Timeframe: Days 3 to 5

Step 4

Test and Go Live

  • UAT with pilot cohort and agent training

  • QA, analytics dashboards, and compliance checks

  • Timeframe: Days 11 to 14

Success Stories

1.90%
revenue uptick
45.80%
engaged users
Hospitality

Matrimony.com Ltd

8.2×
ROI
59%
OpEx saved
Hospitality

Mahindra Holidays & Resorts India Ltd

Top Resources

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AI in Banking Loyalty: Voice Rewards Benefits

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How Voice AI Search Is Transforming E-commerce Shopping

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Voice AI Security: Best Practices to Protect Customer Data

View all Resources

Enhance Your Customer Experience Now

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