Inya Insights

Conversation Analytics That Power Smarter Decisions

Pinpoint Trends, Sentiment & Escalation Triggers

Automated QA & Compliance Monitoring

Agent Coaching with Root-Cause Intelligence

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Real-Time Analytics. Insights That Drive Action.

60%

Reduction in QA Operational Costs

Deeper root-cause
analysis accuracy

20%

Higher Retention via Churn Risk Analysis

Boost in Agent Performance Metrics

Uncover Insights Buried in Every Conversation

Understand Conversations at Their Core

Deep Interaction Insights That Reveal the 'Why' Behind Every Call

Capture every utterance, pause, and intent across voice and chat channels

Identify emerging customer concerns, agent behavior patterns, and intent drift

Drill down into call-level interaction maps to understand what drives conversions or complaints

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Visualize the Complete Customer Path

User Journey Maps That Go Beyond Touchpoints

See how customers move across the call, IVR, or chat flows

Pinpoint friction areas, drop-offs, and handover inefficiencies

Optimize flows with data-backed journey intelligence

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Track What Matters, Not Just What’s Said

Goal-Based Conversation Tracking for Business Outcomes

Set and measure conversation goals: order tracking, lead gen, collections, hotel booking, etc.

Monitor call adherence to KPIs like issue resolution or escalation avoidance

Generate alerts when key milestones or outcomes aren’t met

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Tune Into the Emotion Behind Every Word

AI-Powered Sentiment Analysis That Flags Risk Early

Detect emotional tone, frustration, urgency, and satisfaction in real time

Identify at-risk customers or volatile moments in conversations

Feed sentiment trends into product, CX, and training teams

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Make Quality Audits Automatic and Scalable

Automated QA & Compliance That Works at 100% Coverage

Score every call for script adherence, tone, policy compliance, and empathy

Flag outliers for supervisor review, coaching, or corrective action

Replace manual QA sampling with full-call automation

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100 % Compliance Tracking with AI

One Command Centre for Every Conversation

Aura listens to every call, decodes emotion, flags compliance gaps, and scores agent performance- live, in a single view. No more tab‑switching, no hidden issues, just instant insight that kills tickets before they’re born.

Auto-scoring in one click

Pinpoint Every Agent’s Strengths and Skill Gaps- in One Click

Aura listens to every second of every call, instantly benchmarks performance, and serves up a clear strengths‑and‑weaknesses report for each agent. Supervisors swap guesswork for data‑driven coaching, agents level up fast, and customers hear the difference on the very next call.

AI‑Generated QA Forms in 60 s

Custom QA Scoring- Exactly HowYou Define Quality

Aura’s Gen‑AI builder lets you spin up bespoke scorecards in a flash: drag in questions, set weights, add compliance checks, and hit save. Every call is auto‑graded against your rules, QA teams stay agile, and agents get crystal‑clear feedback that drives perfect‑score performance.