Customer Experience

Conversations That Move Customers Forward

Automate onboarding, verification & follow-ups

Remind, activate & engage—no manual effort

Make every outbound touchpoint count

Real-Time Conversations. Real Business Results.

TVS Credit

3X

Faster Activation

20%

Boost in CSAT

30%

Reduction in Drop-offs

70%+

First-Call Task Completion

How It Works

Conversational Journeys, Automated from Start to Finish

AI Agents handle tasks proactively calling customers, collecting documents, confirming details, and nudging completion. From welcome calls to upsells, everything flows without friction.

Call Centre agent on a call with customers

AI orchestration

What's Under the Hood

Agentic AI, Powered by Industry-Tuned Intelligence

Built on compact SLMs and GenAI, our system understands context, adapts tone, and speaks 40+ languages. Plug into voice, chat, email, or WhatsApp- no retooling needed.

What You Can Automate

From Paperwork to Personalization- All Handled by AI Agents

Our AI handles onboarding, KYC, scheduling, loyalty calls, document collection, EMI setups, bill reminders, and more—across banking, insurance, telecom, healthcare, real estate, retail, and auto.

Reduced paperwork because of AI

One AI Platform

Every Industry

Endless Conversations

Consumer Durables

Our Deployment Journey

Identify

Lock success metrics and target use cases
Access checklist for data, systems, and owners
Timeframe: Days 1 to 2

Step 1

Configure and Connect

Set up RAG knowledge, prompts, and policies
Connect channels and sandbox environments
Timeframe: Days 6 to 10

Step 3

Scale Up

Add use cases, languages, and volumes
Automate reporting and optimization cadence
Timeframe: Week 3 onward

Step 5

Step 2

Map with Experts

Design flows, intents, and guardrails
Integration plan for CRM, telephony, and APIs
Timeframe: Days 3 to 5

Step 4

Test and Go Live

UAT with pilot cohort and agent training
QA, analytics dashboards, and compliance checks
Timeframe: Days 11 to 14

Success Stories

50s

time saved per call

15%

cost saved per call

Banking & NBFC

Bank of Baroda cuts call costs with AI-powered Voice Biometrics

5

weeks ramp-up cut

24%

agent efficiency gain

Automotive

Banking & NBFC

Horsepower improves agent efficiency by 24% with AI Assist

10×

faster completion

82%

OpEx saved

Retail

More Retail automates CSAT feedback with Voice AI

8.8×

ROI

48%

higher engagement

Banking & NBFC

Microfinance NBFC boosts engagement with Voice AI Automation

12.70%

CSAT completion

49.40%

response lift

Telecom

Sun Direct boosts CSAT engagement with Voice AI

4.2×

ROI

26%

CSAT boost

Banking & NBFC

Poonawalla boosts onboarding efficiency with Voice AI

60K+

chats/month

80%

FCR

Consumer Durables

Tessolve boosts digital engagement with AI chat

2.5x

faster onboarding

60%

lower cost

Insurance

Top 5 Life Insurance Company fast-tracks onboarding with Voice AI

Top Resources

Banking Customer Experience: How Voice AI Captures Feedback

From Scripts to AI-Powered Customer Conversations

Real-Time Voice Analytics: Millisecond Insights Between Words

View all Resources

Enhance Your Customer Experience Now

Gnani Chip