Customer Support

Smarter Support, Less Effort. All in Real Time.

Automate 80%+ of support queries with AI

Cut support costs by over 50%

Escalate only critical issues to live agents

Real Impact. At Scale. Across Industries.

50M+

Conversations Automated

>50%

Operational Cost Reduction

75%+

Faster Response

3x

First-Call Task Completion

Resolve Queries Before the Queue

Always-On, Instant Support That Never Misses a Call

Automate tier-1 and tier-2 inbound queries with AI agents trained on domain-specific language models. From policy clarifications to account login issues, customers get answers in seconds—on voice, chat, email, or WhatsApp. Available 24x7. In 40+ languages. Without wait times or missed tickets.

24*7 AI

Human Talking with an AI

From Helpdesk to Proactive AI

Understand Intent, Handle Complexity, and Respond Like a Human

Go beyond basic FAQ bots. Gnani’s GenAI agents understand customer intent, sentiment, and context. Whether it’s a credit card dispute or a delivery issue, they ask the right follow-up questions, fetch live backend data, and generate human-like responses- all while adapting mid-conversation.

Escalates smartly

Zero Repetition. Full Context. Human Handoff in Real Time.

For edge cases, emotional queries, or regulatory nuances, Gnani’s AI agents escalate to human teams seamlessly. With automatic ticket creation, past query history, voice sentiment, and real-time transcription- your agents step in exactly where AI left off. No repeated explanations. No broken workflows.

AI and a Human hand

One AI Platform

Every Industry

Endless Conversations

Consumer Durables

Our Deployment Journey

Identify

Lock success metrics and target use cases
Access checklist for data, systems, and owners
Timeframe: Days 1 to 2

Step 1

Configure and Connect

Set up RAG knowledge, prompts, and policies
Connect channels and sandbox environments
Timeframe: Days 6 to 10

Step 3

Scale Up

Add use cases, languages, and volumes
Automate reporting and optimization cadence
Timeframe: Week 3 onward

Step 5

Step 2

Map with Experts

Design flows, intents, and guardrails
Integration plan for CRM, telephony, and APIs
Timeframe: Days 3 to 5

Step 4

Test and Go Live

UAT with pilot cohort and agent training
QA, analytics dashboards, and compliance checks
Timeframe: Days 11 to 14

Success Stories

5%

enrollment increase

50s

AHT reduction

Insurance

BPOs

Large US-based Healthcare BPO boosts enrollments with AI-powered Agent Assist

1.8M+

inquiries handled

70%

FCR

Retail

UK's largest Courier & Parcel Delivery company handles 1.8M+ inquiries with Voice AI

2.5M+

queries handled

65%

FCR

Retail

India's largest e-commerce delivery platform automates 2.5M+ queries with Voice AI

82%

OpEx saved

5×

faster TAT

Retail

India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI

22%

AHT cut

94.20%

FCR

Healthcare

Healthians boosts patient service with Voice AI

28%

SR automated

42%

cost saved

Consumer Durables

#1 Global Appliance Brand automates service requests with Voice AI

72K+

tickets/month

2.3×

better ASR

Consumer Durables

India's biggest Consumer Durable company automates service ticketing with Voice AI

Top Resources

Predictive Customer Experience: How AI Anticipates Your Needs

Scaling Multilingual Call Center Automation with Inya.ai

Voice E-Commerce Demos for Interactive Product Walkthroughs

View all Resources

Enhance Your Customer Experience Now

Gnani Chip