Glossary

All Category
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Federated Learning

Machine learning approach training models across decentralized data sources.

Emerging Technologies

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Failover

Automatic switching to backup system when primary system fails.

Performance & Optimization

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Factual Accuracy

Degree to which AI-generated information is correct and verifiable.

RAG & Knowledge Systems

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Feature Engineering

Process selecting transforming input variables improving model performance.

Core AI & Machine Learning

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FCR (First Call Resolution)

Percentage of customer issues resolved during first contact.

Customer Experience & Contact Center

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Far-Field Recognition

Technology accurately recognizing speech from distance in noisy environments.

Voice AI & Speech Technology

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Facial Recognition

Technology identifying or verifying people by analyzing facial features.

Specialized AI Applications

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Few-Shot Learning

Technique where AI models learn new tasks with few examples.

Core AI & Machine Learning

Large Language Models & Transformers

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Feature Selection

Process selecting most relevant variables for building machine learning models.

Data Science & Analytics

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Escalation Management

Processes transferring complex issues to specialized agents or supervisors.

Customer Experience & Contact Center

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Edge Computing

Processing data closer to generation source rather than cloud servers.

Technical Infrastructure & APIs

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EDA (Exploratory Data Analysis)

Initial data investigation discovering patterns spotting anomalies testing hypotheses.

Data Science & Analytics

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