Glossary

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WFM (Workforce Management)

Systems optimizing staff scheduling resource allocation in contact centers.

Customer Experience & Contact Center

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VR (Virtual Reality)

Immersive technology creating simulated environments users can interact with.

Emerging Technologies

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Validation Set

Data portion used evaluating model performance during training.

Model Training & Fine-Tuning

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Voice Cloning

Technology creating synthetic speech mimicking specific person's voice.

Voice AI & Speech Technology

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Vector Database

Specialized database designed storing searching through high-dimensional vector embeddings.

RAG & Knowledge Systems

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Vehicle Diagnostics

Systems monitoring and reporting on vehicle health performance issues.

Automotive Industry

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Vector Search

Method finding similar items by comparing mathematical vector representations.

RAG & Knowledge Systems

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VAD (Voice Activity Detection)

Technology identifying when someone speaking versus silence background noise.

Voice AI & Speech Technology

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Voice Biometrics

Technology identifying individuals based on unique characteristics of voice.

Voice AI & Speech Technology

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Value Stream Mapping

Lean management technique visualizing analyzing flow of materials information.

Business Process Terms

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VoC (Voice of Customer)

Programs capturing analyzing customer feedback improving products services.

Customer Experience & Contact Center

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Virtual Assistant

AI-powered system helping users complete tasks through natural language.

Conversational AI & Chatbots

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