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AI tools providing real-time support to human customer service agents.
Customer Experience & Contact Center
Systems regulating who can view or use computing resources.
Security & Privacy
Autonomous AI system perceiving environment and taking goal-oriented actions.
Agentic AI & Automation
Method comparing two versions to determine better performance.
Performance & Optimization
Metrics measuring effectiveness and productivity of customer service representatives.
Average duration of customer interactions including talk and follow-up time.
Technologies assisting drivers and enhancing vehicle safety through automation.
Automotive Industry
