Glossary

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Sentiment Analysis

Technology identifying emotional tone and opinions expressed in communications.

Conversational AI & Chatbots

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Serverless Computing

Cloud computing model where providers automatically manage server infrastructure.

Technical Infrastructure & APIs

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SLA (Service Level Agreement)

Contract defining expected service performance and availability standards.

Performance & Optimization

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Single Sign-On (SSO)

Authentication process allowing users access multiple applications one login.

Integration & Connectivity

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Self-Attention

Mechanism allowing transformer models weigh importance of words sequences.

Large Language Models & Transformers

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Security Audit

Systematic examination of systems processes identifying potential vulnerabilities.

Quality Assurance & Compliance

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Self-Service

Technology enabling customers resolve issues find information without assistance.

Customer Experience & Contact Center

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SDK (Software Development Kit)

Collection of tools resources for developers building applications.

Technical Infrastructure & APIs

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Robo-Advisor

Automated investment platforms providing algorithm-driven financial planning services.

BFSI & NBFC

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SaaS (Software as a Service)

Software delivered accessed over internet rather than installed locally.

Technical Infrastructure & APIs

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Scalability

System ability to handle increased workload by adding resources.

Technical Infrastructure & APIs

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Risk Management

Identification assessment prioritization of security risks minimizing impact.

Security & Privacy

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