Large US-based Healthcare BPO boosts enrollments with AI-powered Agent Assist
AI-Driven Agent Enablement
Intelligent assist workflows boosted enrollment conversions and reduced handling time significantly.
5%
enrollment increase
50s
AHT reduction
100%
guided workflows
1M+
bot conversations
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A leading U.S.-based healthcare BPO needed to reduce complexity and improve agent performance during insurance enrollments. Gnani.ai delivered Assist365 for real-time coaching and automation.
Delivered contextual, AI-driven next-best-action prompts for live agent calls to ensure compliance and accuracy in enrollments.
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Delivered contextual, AI-driven next-best-action prompts for live agent calls to ensure compliance and accuracy in enrollments.
Delivered contextual, AI-driven next-best-action prompts for live agent calls to ensure compliance and accuracy in enrollments.
Provided real-time performance dashboards and analytics for proactive coaching and operational optimization.
This solution improved agent efficiency, reduced operational costs, and boosted member satisfaction significantly.
