Bank of Baroda cuts call costs with AI-powered Voice Biometrics

After launching India’s first salary card, we decided to go with Gnani.ai’s Voice AI platform to interact with customers after their first transaction. Almost immediately, we noticed the humane tone of the AI assistant, which seamlessly engaged with customers.​ By responding to queries accurately, we were able to achieve a Connect Rate of over 85%. All of this has impressed us immensely, and we look forward to the future with Gnani.ai. ​

Inya Insights has revolutionized our analytics. We now detect churn risks early, understand sentiment in detail, and fine-tune our agent coaching. The impact on efficiency & retention has been remarkable.

Gnani's voice biometrics has been a game-changer for secure & seamless verification. It strengthened fraud prevention and improved customer experience, helping us win multiple AI awards this year.

We were able to call over 360,000 potential customers in our​ database from August 2022 to December 2022, and the results​ were really good.​​We were able to generate 29,000 interested customers through Gnani.ai’s Voice AI platform. Moreover, we were able to do 448 retail in the commercial vehicle space that helped us generate a revenue of approx. ₹25 Cr. Considering the connectivity of 60-75%, which is very good in our case, we are now implementing Gnani.ai’s platform for our assured businesses segment.

We’re seeing high accuracy from the Gnani.ai technology which is translating into multiple benefits in our solution like increased customer satisfaction, cost savings and ease of adoption. ​​We’re working on solutions like Real-Time Agent Assist, VoiceBot and Authentication of Customers using Voice Biometrics. These solutions are continuing to be rolled out for our global customers, as well as Concentrix in-house use cases.

We have been using Gnani.ai speech-to-text services for 9 languages since Oct 2020. Our customers have been loving the accuracy and the speed of conversion.​