TVS Emerald achieves 99% QA coverage with Voice AI
Quality Assurance at scale
AI-powered analytics replaced manual QA, delivering full call coverage and real-time insights for better decision-making.
99%
QA coverage
70%
RCA accuracy gain
0.51×
efficiency ratio*
3×
churn detection speed
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A top real estate brand faced low QA coverage and limited visibility into agent performance. Gnani.ai introduced Aura365 to automate QA and surface actionable insights in real time.
Enabled 100% automated QA coverage across customer calls, reducing dependency on human auditors.
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Enabled 100% automated QA coverage across customer calls, reducing dependency on human auditors.
Enabled 100% automated QA coverage across customer calls, reducing dependency on human auditors.
Deployed dashboards for data-driven decision-making and agent performance improvement initiatives.
This solution allowed supervisors to identify issues faster and improve agent performance at scale.
