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Written by Nikitha PrabhuMay 14, 2025 AI-Driven Agent Performance: Boosting Productivity, Efficiency, and Satisfaction. As businesses continue to evolve, leveraging AI to enhance customer service operations has become a strategic necessity. While AI tools have long been touted for their ability to improve customer experience and reduce costs, our latest analysis with an existing customer revealed
Written by Shivam SaxenaApril 30, 2025 Ever felt like the perfect candidate slipped through your fingers? You’re not alone. When hiring moves too slowly or feels disjointed, it’s not just frustrating — it quietly chips away at momentum. Onboarding gets delayed, candidates lose interest, and teams wait longer to get the support they need. And while
Written by Shivam SaxenaApril 30, 2025 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving
Written by Shivam SaxenaApril 29, 2025 As voice AI technology continues to advance, its application in upselling is transforming the way businesses engage with customers. This innovation is reshaping sales strategies and enhancing customer interactions across various sectors. Let’s look into it…!! History of voice AI for upselling The initial use of voice AI in sales
Written by Vaishakh KPApril 24, 2025 Curious, how Voice AI is reshaping customer retention in the BFSI sector? Voice AI is reshaping customer retention in BFSI by offering personalized, instant support that enhances customer experience and builds trust. This leads to stronger, long-term relationships. Let’s dive in and discover how this technology is turning everyday interactions into
Written by Shivam SaxenaApril 22, 2025 In a world where customer expectations are constantly evolving, customer service with Agentic AI is redefining what it means to deliver exceptional support. By embracing this transformative technology, businesses can provide experiences that are not just reactive, but proactive, personalized, and remarkably intelligent. Let’s dive into the context and explore
Written by Vaishakh KPMarch 21, 2025 As digital assistants and AI-based communication evolve rapidly, voice to voice AI is transforming how we interact with technology. Let’s dive into how this innovation is reshaping communication and impacting various industries. The Evolution It has advanced significantly over the years, thanks to improvements in voice recognition, deep learning, and
Written by Vaishakh KPMarch 21, 2025 How do you keep customers happy while resolving their issues quickly? In today’s fast-paced business environment, this question is more relevant than ever. Customer experience (CX) is the defining factor that separates thriving companies from the rest. Customers expect quick resolutions, but they also value personalized and thoughtful service. Finding
Written by Shivam SaxenaFebruary 19, 2025 Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions. The
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
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