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Written by Shivam SaxenaJune 30, 2025 Have you ever wondered why some FMCG brands seem to respond to customer queries instantly while others leave you waiting for hours? The answer lies in the revolutionary shift toward 24/7 FMCG Bots powered by GenAI. As consumer expectations soar and competition intensifies, traditional support models are becoming obsolete. This
Written by Nikitha PrabhuJune 20, 2025 The banking industry has undergone a seismic transformation over the past decade. What once was a relationship-driven, branch-centric business model has evolved into a digital-first ecosystem where customer expectations are shaped by the instant gratification culture of the modern world. Today’s banking customers demand more than just financial services—they expect
Written by Shivam SaxenaApril 30, 2025 The fintech ecosystem is no stranger to transformation. But as the pressure to scale intensifies—amid rising fraud risks, stricter compliance mandates, and evolving customer expectations—traditional methods of customer engagement and operational support are being pushed to their limits by AI in Fintech. Enter AI in fintech—not just as a buzzword,
Written by Shivam SaxenaApril 30, 2025 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving
Written by Shivam SaxenaApril 8, 2025 With the rise of consumer expectations, a single negative experience can lead to customer loss. One bad experience is all it takes for 72% of customers to start looking elsewhere. With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances
Written by Vaishakh KPMarch 21, 2025 As digital assistants and AI-based communication evolve rapidly, voice to voice AI is transforming how we interact with technology. Let’s dive into how this innovation is reshaping communication and impacting various industries. The Evolution It has advanced significantly over the years, thanks to improvements in voice recognition, deep learning, and
Written by Shivam SaxenaFebruary 19, 2025 Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions. The
Written by Saptarshi SarkarOctober 4, 2023 At this point, even those living under rocks have heard of ChatGPT. Generative AI is starting to trickle into every sphere of people’s lives, be it at home or at work. At work, it has made life easier for content creators, developers, business owners, etc. The popularity of generative AI
Written by Saptarshi SarkarSeptember 20, 2023 In today’s digital age, the banking industry is undergoing a profound transformation, with technology playing a pivotal role in reshaping customer interactions. One of the most exciting advancements in this regard is the integration of generative artificial intelligence (AI) into customer service operations. This blog explores the concept of generative
Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced world, the telecom industry stands at the forefront of technological innovation, connecting people and businesses across the globe. Over the years, the telecommunications landscape has witnessed a remarkable transformation. This is thanks to the integration of cutting-edge technologies. One such technology that has been making waves is
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