Fintech professional interacting with a secure voice bot interface, showcasing AI in fintech for automated customer support and fraud prevention.
Automate365, Banking and Insurance, Contact Center Automation, Conversational AI, Voice AI, voice bots, Voice Technology

Fintech x AI: Scaling with Inya.ai’s Secure Voice Agents

Avatar Written by Shivam SaxenaApril 30, 2025

The fintech ecosystem is no stranger to transformation. But as the pressure to scale intensifies—amid rising fraud risks, stricter compliance mandates, and evolving customer expectations—traditional methods of customer engagement and operational support are being pushed to their limits by AI in Fintech. Enter AI in fintech—not just as a buzzword,

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Healthcare professional interacting with a virtual assistant interface, representing AI in healthcare for patient engagement and automation.
Assist365, Automate365, Contact Center Automation, Conversational AI, LLM, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

The Future of Patient Engagement: AI Agents in Healthcare with Inya.ai

Avatar Written by Shivam SaxenaApril 30, 2025

 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving

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AI customer feedback system powered by voice AI agent and AI voice chatbot analyzing customer calls in real-time.
Banking and Insurance, Contact Center Automation, Customer Experience, Omnichannel Analytics, Uncategorized, Voice Technology

Transform Your Voice AI Customer Feedback Analysis for Better Insights

Avatar Written by Shivam SaxenaApril 8, 2025

With the rise of consumer expectations, a single negative experience can lead to customer loss.  One bad experience is all it takes for 72% of customers to start looking elsewhere.  With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances

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Voice-to-Voice AI Technology, featuring an AI agent, voice generator, and Agentic AI for seamless communication.
Agent Assist, Armour365, Assist365, Automate365, Contact Center Automation, Conversational AI, Customer Experience, voice bots, Voice Technology

Voice to Voice AI Technology: How It Works & Why It’s a Game-Changer

Avatar Written by Vaishakh KPMarch 21, 2025

As digital assistants and AI-based communication evolve rapidly, voice to voice AI is transforming how we interact with technology. Let’s dive into how this innovation is reshaping communication and impacting various industries.  The Evolution  It has advanced significantly over the years, thanks to improvements in voice recognition, deep learning, and

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"Infographic showing 10 key metrics for measuring Voice AI success in a business setting.
Assist365, Automate365, Contact Center Automation, Conversational AI, voice bots, Voice Technology

10 Key Metrics You Need to Know for Measuring Voice AI Success

Avatar Written by Shivam SaxenaFebruary 19, 2025

Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions.   The

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generative AI in banking
Artificial Intelligence, Contact Center Automation, Generative artificial intelligence

Generative AI-Driven Customer Service for Banks

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 20, 2023

In today’s digital age, the banking industry is undergoing a profound transformation, with technology playing a pivotal role in reshaping customer interactions. One of the most exciting advancements in this regard is the integration of generative artificial intelligence (AI) into customer service operations. This blog explores the concept of generative

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AI in telecom
Contact Center Automation, Generative artificial intelligence

Impact of Generative AI in the Telecom Industry

Avatar Written by Gnani MarketingSeptember 8, 2023

In today’s fast-paced world, the telecom industry stands at the forefront of technological innovation, connecting people and businesses across the globe. Over the years, the telecommunications landscape has witnessed a remarkable transformation. This is thanks to the integration of cutting-edge technologies. One such technology that has been making waves is

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customer service automation software
Contact Center Automation, Customer Service Automation, Generative artificial intelligence, NLP, Uncategorized

Gnani.ai’s Guide to Generative AI in Customer Service Automation

Avatar Written by Gnani MarketingSeptember 7, 2023

Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation

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voicebots
chatbot, Contact Center Automation, voice bots, Voice Technology

Voicebots: Transforming Customer Interactions in the Digital Age

Saptarshi Sarkar Written by Saptarshi SarkarAugust 24, 2023

The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have

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