India's largest e-commerce delivery platform automates 2.5M+ queries with Voice AI
Support automation at scale
AI-powered inbound voice agents handled 2.5M+ inquiries with precise, product-specific responses while reducing manual dependency.
2.5M+
queries handled
65%
FCR
0.57×
efficiency ratio*
72%
lower agent dependency
Thank You! Your submission has been received.
Oops! Something went wrong while submitting the form.
A leading e-commerce logistics platform needed scalable automation for product-level customer inquiries. Gnani.ai delivered voice AI to enable accuracy and efficiency.
Integrated Ask365 with product metadata to deliver real-time, item-level responses for customer queries.
.png)
Enabled 24/7 automation for order status updates, packaging, and delivery-related FAQs without human intervention.
Reduced manual effort through intelligent fallback routing, escalating only complex issues to agents.
Implemented continuous learning loops using historical query feedback for better accuracy over time.
This solution scaled customer service, enhanced CX, and reduced costs by optimizing inbound workflows with AI.
.avif)
