Leading MSME Loan company scales lead qualification with Voice AI

Organisation

Leading MSME Loan company

Founded

2019

Website

Confidential

Channel

Phone call (voice AI)

Industry

NBFC / Asset-Based Lending

Usecases

Automated lead qualification, dynamic call logic, CRM integration, large-scale outreach

Lead engagement impact

Voice AI-powered automation increased revenue and reduced OpEx while enabling scalable, precise lead handling.

26.6 L

revenue up

6.7 L

OpEx saved

0.44×

efficiency gain*

12×

ROI

Challenge

Solution

Impact

Thank You! Your submission has been received.

Oops! Something went wrong while submitting the form.

A fast-growing NBFC faced inefficiencies in lead qualification, rising OpEx, and poor conversion predictability. Gnani.ai introduced voice automation to optimize these workflows and improve profitability.

Solution

The leading Business Loan NBFC deployed Acquire365 for large-scale lead qualification, optimizing call routing and intent capture to improve revenue outcomes. AI automation reduced turnaround times and eliminated manual inefficiencies.

Automated voice workflows handled thousands of pre-qualified leads, ensuring timely engagement.

Leveraged real-time analytics to improve targeting accuracy and outreach strategies over time.

This solution transformed the customer acquisition funnel into a scalable, high-efficiency engine.

Impact

The NBFC achieved measurable revenue growth, improved ROI, and reduced acquisition costs, creating a scalable lead engine.

26.6 L

revenue

6.7 L

OpEx saved

12×

ROI

Top Resources

Customer Support

India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI

Marketing & Sales

Top 5 Life Insurance Company revives lapsed policies with Voice AI

Collections

Top 5 Housing Finance company in India optimizes EMI collections with Voice AI

View all Resources