Leading MSME Loan NBFC drives recovery with Voice AI
Collections performance insights
AI-driven voice workflows improved debt recovery, cut costs, and boosted operational efficiency significantly.
4.6 Cr
monthly recovery
6.1×
ROI
0.48×
efficiency ratio*
82.10%
connectivity
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A high-growth asset lending firm struggled with manual collections that were costly and inefficient. Gnani.ai introduced voice automation to improve connect rates and repayment intent.
Deployed multilingual AI bots for proactive payment reminders and repayment prompts across delinquency stages.
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Integrated real-time scheduling logic to optimize connection timing for improved borrower reach.
Captured promises-to-pay dynamically and routed escalations to agents when necessary.
Enabled portfolio-wide engagement scalability with analytics-driven refinements for better ROI.
The automation yielded higher recovery rates, improved connectivity, and exceptional ROI.
