Indian Bank optimizes collections with Voice AI

Organisation
Indian Bank
Founded
1907
Website
https://www.indianbank.in
Channel
Voice AI (Phone Automation)
Industry
Banking / BFSI
Usecases
Pre-due and post-due reminders, loan repayment engagement, borrower intent tracking

Collections efficiency impact

Voice AI automation boosted borrower connectivity, improved intent capture, and reduced operational costs significantly.

₹465Cr
loanbook
₹61.6L
OpEx saved
22.14%
positive intent
67.47%
connectivity
Challenge
Solution
Impact
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A leading public sector bank struggled with low connectivity and high costs in collections. Gnani.ai introduced AI-driven automation to handle outreach at scale.

Solution

Indian Bank adopted Collect365 to automate its collections processes, reducing manual effort while scaling outreach across pre-due and post-due borrower segments. The solution improved borrower connectivity and intent tracking at lower operational costs.

01

Deployed AI-driven voice calls for pre-due and post-due reminders, improving reach and reducing delinquency rates.

02

Deployed AI-driven voice calls for pre-due and post-due reminders, improving reach and reducing delinquency rates.

03

Deployed AI-driven voice calls for pre-due and post-due reminders, improving reach and reducing delinquency rates.

04

Ensured multilingual engagement to maintain compliance and deliver a consistent borrower experience.

This solution scaled collections cost-effectively while improving productivity and intent visibility.

Impact

Indian Bank realized improved operational efficiency, higher engagement, and significant cost savings across its ₹464.94Cr loanbook.

₹464.9Cr
loanbook
₹61.6L
OpEx saved
67.47%
connectivity

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