South India's leading gold loan company reduces OpEx with Voice AI
Collections automation impact
Voice AI automation improved compliance, optimized outreach, and significantly reduced operating costs.
64.80%
OpEx saved
16%
PTP gain
0.45×
efficiency ratio*
5×
faster acknowledgment
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India’s leading gold loan provider faced high costs and compliance delays in borrower communications. Gnani.ai introduced automation to modernize collections and engagement workflows.
Automated timely pre-due reminders via voice bots to reduce early delinquencies and improve payment cycles.
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Automated timely pre-due reminders via voice bots to reduce early delinquencies and improve payment cycles.
Automated timely pre-due reminders via voice bots to reduce early delinquencies and improve payment cycles.
Captured repayment intent in real time and flagged high-risk cases for manual escalation immediately.
This approach enabled high-efficiency collections and compliance in a complex lending segment.
