More Retail automates CSAT feedback with Voice AI

Organisation
More Retail Ltd
Founded
2007
Website
https://www.moreretail.in
Channel
Voice AI (Outbound Surveys)
Industry
Retail
Usecases
Automated CSAT surveys, multilingual feedback collection, sentiment and quality analysis

Feedback automation impact

Voice AI automation streamlined customer feedback operations, driving faster insights and massive cost reduction.

10×
faster completion
82%
OpEx saved
0.53×
efficiency ratio*
88%
CSAT captured
Challenge
Solution
Impact
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India’s leading supermarket chain faced high costs and delays in feedback collection. Gnani.ai introduced an AI-powered multilingual automation system for CSAT surveys and sentiment analysis.

Solution

More Retail automated its CSAT feedback process using Activate365, delivering multilingual surveys and sentiment analysis at scale. This approach reduced costs and delivered faster, actionable insights.

01

Deployed automated CSAT voice campaigns in 8 languages to ensure inclusive feedback collection.

02

Deployed automated CSAT voice campaigns in 8 languages to ensure inclusive feedback collection.

03

Deployed automated CSAT voice campaigns in 8 languages to ensure inclusive feedback collection.

04

Automated survey scheduling and workflows to achieve faster response cycles with minimal manual input.

This solution transformed feedback operations, improving visibility and reducing operational effort drastically.

Impact

More Retail significantly reduced operational costs, accelerated feedback analysis, and improved CSAT coverage using voice AI.

10×
faster
82%
OpEx saved
88%
CSAT

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