More Retail automates CSAT feedback with Voice AI

Organisation

More Retail Ltd

Founded

2007

Website

https://www.moreretail.in

Channel

Voice AI (Outbound Surveys)

Industry

Retail

Usecases

Automated CSAT surveys, multilingual feedback collection, sentiment and quality analysis

Feedback automation impact

Voice AI automation streamlined customer feedback operations, driving faster insights and massive cost reduction.

10×

faster completion

82%

OpEx saved

0.53×

efficiency ratio*

88%

CSAT captured

Challenge

Solution

Impact

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India’s leading supermarket chain faced high costs and delays in feedback collection. Gnani.ai introduced an AI-powered multilingual automation system for CSAT surveys and sentiment analysis.

Solution

More Retail automated its CSAT feedback process using Activate365, delivering multilingual surveys and sentiment analysis at scale. This approach reduced costs and delivered faster, actionable insights.

Deployed automated CSAT voice campaigns in 8 languages to ensure inclusive feedback collection.