Top 5 Housing Finance company in India optimizes EMI collections with Voice AI
Collections automation success
Voice AI automation improved borrower engagement and delivered significant OpEx savings on large-scale loan servicing.
41 L
OpEx saved
95.44%
engagement
0.46×
efficiency ratio*
2203 Cr
loanbook
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A leading housing finance company struggled with manual collections costs and low engagement. Gnani.ai introduced AI automation to scale collections and cut expenses.
Automated outreach for EMI reminders across pre-due and post-due stages, improving coverage and efficiency.
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Captured engagement metrics such as talk time and PTP intent to refine recovery strategies dynamically.
Integrated outcomes directly with CRM systems for seamless follow-ups and real-time visibility.
Used multilingual voice bots to engage diverse borrower segments, reducing human intervention and operational overhead.
This solution transformed collections into a scalable, data-driven operation with measurable ROI.
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