Home First slashes collections cost with Voice AI
Collections automation success
Voice AI-driven workflows streamlined EMI recovery, cutting costs and boosting connectivity rates significantly.
37.90%
first-call connect
6.7×
ROI
0.55×
efficiency ratio*
72%
OpEx saved
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A major housing finance firm needed to reduce OpEx and improve connect rates in collections. Manual processes lacked scalability and were cost-heavy. Gnani.ai implemented AI-driven automation for the entire repayment cycle.
Automated voice reminders across pre-due and post-due stages, minimizing manual effort and costs.
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Automated voice reminders across pre-due and post-due stages, minimizing manual effort and costs.
Automated voice reminders across pre-due and post-due stages, minimizing manual effort and costs.
Enabled real-time monitoring, escalation handling, and performance analytics for better strategy refinement.
This approach improved connectivity, minimized cost, and enhanced repayment consistency.
