India's leading Cable Operator slashes collections OpEx with Voice AI
Collections efficiency impact
Voice AI-driven automation reduced costs and boosted repayment commitments for India's leading Cable Operator's collections workflows.
12.50%
PTP base
57%
OpEx saved
0.41×
efficiency ratio*
24%
PTP lift
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A leading telecom provider faced high operational costs and low repayment predictability in collections. Gnani.ai introduced intelligent voice automation to transform their outreach strategy.
Deployed AI voice bots for proactive pre-due reminders, reducing early delinquency risk and ensuring timely payments.
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Deployed AI voice bots for proactive pre-due reminders, reducing early delinquency risk and ensuring timely payments.
Deployed AI voice bots for proactive pre-due reminders, reducing early delinquency risk and ensuring timely payments.
Captured real-time PTP commitments and escalated unresolved cases to human agents for quick recovery.
This solution minimized manual intervention while improving overall efficiency and recovery rates.
