Horsepower improves agent efficiency by 24% with AI Assist
Agent productivity transformation
AI-driven guidance improved agent performance, reduced AHT, and enabled faster onboarding.
5
weeks ramp-up cut
24%
agent efficiency gain
0.56×
efficiency ratio*
33%
AHT reduction
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A U.S.-based automotive finance firm needed to improve agent productivity and reduce operational strain. Gnani.ai implemented Assist365 to deliver real-time prompts, automation, and actionable analytics.
Rolled out AI-driven contextual prompts and guided workflows to assist agents in real time during customer calls.
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Integrated next-best-action recommendations and dynamic knowledge base to improve accuracy and reduce query resolution time.
Automated repetitive backend workflows such as data entry and status updates, improving speed and reducing errors.
Provided analytics dashboards for agent performance, sentiment tracking, and coaching suggestions for continuous improvement.
This solution accelerated agent productivity and enhanced customer experience across support operations.
