India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI
Operational efficiency boost
AI-driven automation accelerated order processing, cut costs, and delivered consistent, scalable support for India's largest B2B ecommerce platform.
82%
OpEx saved
5×
faster TAT
0.55×
efficiency ratio*
68%+
autonomous FCR
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India’s leading B2B e-commerce platform faced rising operational costs and slow processing. Gnani.ai deployed AI automation to optimize workflows and scale support seamlessly.
Integrated AI with CRM systems for seamless order updates, status tracking, and real-time responses.
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Enabled omnichannel conversational workflows for 24/7 order support across voice and messaging platforms.
Trained AI agents to autonomously handle complex tasks like order modifications and cancellations.
Leveraged analytics for continuous performance optimization and personalized communication strategies.
This solution redefined order management speed, cost-efficiency, and customer satisfaction metrics for the platform.
