SRG Housing boosts PTP rates with Voice AI

Organisation

SRG Housing Finance Ltd

Founded

1999

Website

https://www.srghousing.com

Channel

Phone call (voice AI)

Industry

Housing Finance

Usecases

Automated post-due and renewal reminders, multilingual borrower engagement, PTP capture

Collections improvement metrics

Voice AI-driven engagement improved borrower responses and reduced operational costs significantly.

38.10%

PTP gain

39%

OpEx saved

0.43×

efficiency ratio*

82%

connectivity

Challenge

Solution

Impact

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A semi-urban-focused housing finance company faced inefficiencies in manual repayment reminders and rising operational costs. Gnani.ai introduced an AI-based automation system to scale efficiently.

Solution

SRG Housing leveraged Renewal365 to digitize post-due reminders and borrower engagement, improving repayment predictability and reducing costs. AI workflows ensured better PTP outcomes through personalized conversations.

Implemented automated multilingual renewal and reminder workflows across semi-urban borrower bases.

Delivered insights and analytics dashboards for better tracking and process refinements.

This intelligent system helped SRG Housing achieve strong engagement, higher PTP, and substantial cost reductions.

Impact

SRG Housing realized strong engagement, measurable PTP improvements, and cost reductions, creating predictable repayment cycles.

38.10%

PTP

39%

OpEx saved

82%

connectivity

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