Top 3 General Insurance Company in India slashes OpEx with Voice AI
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Renewal automation success
Voice AI automation scaled renewal reminders, cut costs, and improved customer engagement significantly.
2.80%
PTP rate
2630.2 Cr
portfolio
0.39×
efficiency ratio*
52%
OpEx saved
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A major insurer managing a ₹2630.2 Cr motor policy book needed to modernize renewals. Manual reminders were costly and inefficient. Gnani.ai implemented voice AI workflows for cost-effective, high-volume automation.
Automated multilingual calls for pre-due and post-due renewal reminders, improving connect rates across segments.
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Captured real-time PTP responses and synced them with CRM systems for immediate follow-up.
Applied behavioral prioritization logic to target high-value and at-risk customers efficiently.
Delivered structured, scalable workflows with minimal manual involvement to ensure compliance and cost efficiency.
This solution helped the leading insurance company improve visibility into customer intent and significantly optimize renewal operations.
