Healthians boosts patient service with Voice AI
Service performance improvement
Conversational AI reduced handling times, improved first contact resolution, and enhanced patient satisfaction.
22%
AHT cut
94.20%
FCR
0.43×
efficiency ratio*
18%
CSAT gain
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A fast-growing diagnostic provider faced long handling times and low CSAT due to manual query resolution. Gnani.ai deployed AI automation to unify and optimize patient support.
Managed inbound calls, FAQs, and appointment queries through AI-driven voice and chat channels for 24/7 support.
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Managed inbound calls, FAQs, and appointment queries through AI-driven voice and chat channels for 24/7 support.
Managed inbound calls, FAQs, and appointment queries through AI-driven voice and chat channels for 24/7 support.
Designed fallback escalation paths for complex queries, reducing agent workload and improving response times.
This solution transformed patient experience by enabling responsive, 24/7 service with minimal manual effort.
