Credit Access Grameen boosts L&D with AI Assistant

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India’s largest microfinance player faced high costs and delays in employee training. Gnani.ai introduced conversational AI to deliver self-serve learning and onboarding experiences.

Solution

Credit Access Grameen automated its L&D processes using an AI-powered chatbot, enhancing employee onboarding and reducing training costs. This solution ensured real-time knowledge support and faster workforce readiness.

Deployed multilingual chatbot to provide SOP guidance, policy clarifications, and process support 24/7.

Implemented continuous content updates for relevance, ensuring accuracy in all employee interactions.

This solution boosted workforce productivity and optimized internal knowledge management.

Impact

Credit Access Grameen achieved faster ramp-up times, cost reductions, and improved employee satisfaction with always-available digital support.

24%

faster ramp

89%

FCR

₹60L+

saved

Credit Access Grameen boosts L&D with AI Assistant

Workforce efficiency impact

Solution

Impact

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