UK's largest Courier & Parcel Delivery company handles 1.8M+ inquiries with Voice AI
Support automation at scale
AI-driven voice automation reduced handling time, improved resolution efficiency, and ensured 24/7 multilingual support.
1.8M+
inquiries handled
70%
FCR
0.58×
efficiency ratio*
60%
lower AHT
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A leading UK courier company faced high inbound volumes and SLA breaches. Gnani.ai implemented multilingual AI voice agents to scale support and automate repetitive inquiries.
Deployed AI bots integrated with parcel tracking systems for instant delivery status updates.
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Automated workflows to manage rescheduling requests and FAQs without requiring agent involvement.
Delivered consistent multilingual support to maintain quality and accessibility across customer bases.
Applied continuous AI optimization to improve handling accuracy during high-demand and seasonal spikes.
This automation helped UK's largest Courier & Parcel Delivery company scale, improve customer satisfaction, and reduce costs significantly.
