Hero FinCorp enhances collections with Voice AI
Collections automation metrics
Voice AI-powered automation reduced costs, scaled engagement, and boosted repayment efficiency for Hero FinCorp.
4.40%
PTP rate
2.1 Cr
OpEx saved
0.68×
efficiency ratio*
13.1×
ROI
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Hero FinCorp faced inefficiencies in large-scale collection workflows, rising costs, and low borrower engagement. Gnani.ai introduced AI-driven voice automation to streamline outreach and reduce operational overheads.
Implemented multilingual voice automation across the loan lifecycle, covering pre-due and post-due engagements effectively.
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Implemented multilingual voice automation across the loan lifecycle, covering pre-due and post-due engagements effectively.
Implemented multilingual voice automation across the loan lifecycle, covering pre-due and post-due engagements effectively.
Reduced manual intervention by leveraging AI models that continually optimized engagement scripts and tone for better conversions.
This solution enabled Hero FinCorp to achieve significant OpEx savings, improve PTP rates, and scale outreach efficiently.
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