Horsepower boosts collection rate by 55% with AI

Organisation
Horsepower Financial Services
Founded
1992
Website
https://www.horsepowerfinancial.com
Channel
Voice AI (Outbound Collections)
Industry
Automotive Finance
Usecases
Automated collections, intelligent reminders, settlement workflows, analytics-driven follow-ups

Collections automation impact

AI-powered outreach improved collection rates, reduced costs, and scaled engagement across diverse customer segments in the U.S.

55%
better collection rate
50%
AHT cut
0.61×
efficiency ratio*
40%
OpEx saved
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A U.S.-based automotive finance provider faced inefficiencies in debt recovery and high manual costs. Gnani.ai deployed Collect365 to automate outreach, reminders, and recovery operations.

Solution

Horsepower deployed Collect365 to automate collections in the U.S. automotive finance sector, cutting operational costs and improving customer experience. This AI-powered solution enhanced recovery efficiency significantly.

01

Implemented automated outreach workflows for reminders, settlements, and payment arrangements.

02

Implemented automated outreach workflows for reminders, settlements, and payment arrangements.

03

Implemented automated outreach workflows for reminders, settlements, and payment arrangements.

04

Provided real-time analytics for monitoring campaign performance, improving engagement through data-driven refinements.

This transformation delivered faster recovery, improved engagement, and reduced operational strain.

Impact

Horsepower improved recovery rates, reduced average handling time, and lowered operational costs, creating a scalable collections framework.

55%
collection gain
50%
AHT drop
40%
OpEx cut

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