Microfinance NBFC boosts engagement with Voice AI Automation

Thank You! Your submission has been received.

Oops! Something went wrong while submitting the form.

A leading NBFC faced operational inefficiencies in collections and customer communication. Gnani.ai implemented AI-driven automation to streamline workflows and improve engagement.

Solution

The Microfinance NBFC integrated Collect365 and Activate365 to automate collections and customer engagement processes. This unified automation strategy reduced costs, improved onboarding, and drove higher engagement through personalized workflows.

Implemented pre-due and post-due reminders using AI-powered voice automation to reduce manual collections.

Used analytics-driven optimization to refine scripts and maximize engagement across all outreach stages.

This solution drove measurable engagement improvements and higher ROI while lowering operational complexity.

Impact

The MFI NBFC achieved 48% higher engagement, substantial ROI gains, and streamlined operations through scalable voice automation.

8.8×

ROI

48%

engagement

1M+

conversations

Microfinance NBFC boosts engagement with Voice AI Automation

Engagement & ROI impact

Solution

Impact

Top Resources

Brigade Group drives real estate revenue with Voice AI

Leading MSME Loan NBFC drives recovery with Voice AI

Top 10 Stock Broking company boosts acquisition with Voice AI