#1 Global Appliance Brand automates service requests with Voice AI

Organisation

#1 Global Appliance Brand

Founded

2004 (India operations)

Website

Confidential

Channel

Phone call (voice AI)

Industry

Consumer Electronics / Home Appliances

Usecases

Inbound automation, service request creation, installation scheduling, multilingual query handling

Service automation performance

Voice AI-driven inbound support automated ticket creation and reduced costs for a global Appliances brand

28%

SR automated

42%

cost saved

0.44×

efficiency ratio*

54s

AHT cut

Challenge

Solution

Impact

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A leading global appliance brand faced high inbound volumes and cost-heavy support workflows. Gnani.ai introduced voice automation to streamline service operations and improve CX.

Solution

A leading global appliances brand automated inbound service management using Ask365, improving ticket accuracy and lowering call handling time significantly. The system scaled support while enhancing user experience.

Automated ticket creation workflows for service and installation requests, reducing manual dependency and errors.

Delivered structured, AI-guided query resolution to cut AHT and reduce operational overhead substantially.

This automation drove measurable cost savings, improved efficiency, and enhanced customer experience.

Impact

The consumer durables company achieved improved CSAT, measurable cost savings, and a consistent service experience through scalable voice AI.

28%

SR auto

42%

cost saved

54s

AHT cut

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